Toku Omnichannel Contact Centre | Agent View

With Toku’s one-stop agent portal, agents can support multiple inquires from different communication channels, access customers' historical data, and build a complete picture of customers using the same interface.

Toku Omnichannel Contact Centre | Admin Portal

Monitor and improve your agents’ and contact centre performance easily with real-time dashboards and insightful reports that help you build a seamless customer experience across all channels.

Toku Omnichannel Contact Centre | Admin Portal

Conduct regular quality assurance checks with ready access to all call recordings in one place. Improving agent performance and ensuring high standards of customer satisfaction are maintained has never been easier.