Experience based reporting

Provide customer experience based reporting to internal and external project stakeholders. Demonstrate how your team is improving community, people and place outcomes.

Smart detours and travel advice

Use live travel advice to mobile variable message boards to help motorists make informed choices. Direct motorist down the fastest detour to reduce congestion pressures. Provide real-time journey times to influence behaviour and manage expectations.

Informed conversation

Capture information about important activity, changes, events or complaints and associate these with the project and location. Collaborate across teams so key spokespeople are informed, with information available on-demand.

De-escalate complaints

Complaints are normally anecdotal and subjective. Change the nature of these conversations using evidence and context. Quantify the actual impact, share what happened and articulate whether the impact was caused by the project or external forces - building confidence.

Measure what matters

The desire to reduce complaints and road user impact is a critical focus area for modern delivery. Mooven puts customer experience and improved outcomes at the centre of decision making.