Quantified Self: Meet the Quantified Employee

We are suddenly addicted to measuring things about ourselves: the "Quantified Self" movement is red hot. The Fitbit, Jawbone, and Nike devices that measure your footsteps and daily activities are selling like hotcakes.

Amazingly, Pew Internet Research believes that 21% of all adults now use technology track their own activities for exercise or fitness. I am finding those little wristbands on business professionals and homemakers almost everywhere I go. I personally started using Strava to track my own bike riding about six months ago and I admit it, it's addicting.

And this week Google announced a new set of Android features which connect watches to mobile devices to cars to mobile devices. The Quantified Self movement is accelerating. (Read more about the Google Android announcements here.) Check out #quantifiedself on Twitter if you want to learn more.

Not only are we instrumenting our bodies, we are instrumenting everything else. Our homes are becoming monitored by tools like Nest, and more than 1.2 billion people now use Facebook. Facebook itself is an "instrumentation" system - it encourages us to post more and more data about where we are, what we're doing, and who we are with. And Twitter, which now has around 260 million users, has become a self-description engine. When you tweet you broadcast your location, what you're reading and thinking, and often your photo.

The Quantified Self Comes to Work

Well, the Quantified Self movement has come to work. Each day day more and more tools are being developed to help employers monitor, track, and better understand the activity of workers. These tools are real-time, often anonymous, and usually invisible. And many of the startups in Human Resources believe that bringing the Quantified Self movement to HR is the next big thing.

Here are some examples.

1. Employee Monitoring

Companies have been monitoring our internet access for years. But now they're monitoring our daily activity, who we meet with, and where we go.

The New York Times just published a great article about a new set of tools that lets employers monitor location. These tools, which fit inside an employee badge, tell your company who you're meeting with and how "social" you are. So far companies using this technology have already discovered that more social people (people who eat lunch at bigger tables) are better at customer service.

Monitoring helps employees reduce theft. NCR's "restaurant guard" monitors transactions to help reduce in-store theft. Hitachi has a location monitoring product they have sold for years - used to measure collaboration and help HR improve the work environment. If we all start wearing FitBit and other such devices, I'm not sure why employers wouldnt monitor those data streams too.

Some companies are even more creative. A well known company I recently met with (I will leave them anonymous) developed a tool to monitor the pattern of employee emails. They look at everyone's "To" list and "cc" list and also who they are receiving email "from." Their goal is not to read anyone's email, but rather to study the patterns of communication in the company. This is a "culture-driven" company and they are using the information to understand who are the "connectors" in the organization and what patterns of communication seem to lead to higher levels of performance.

This "data exhaust" we produce at work is valuable stuff - and as more companies implement Talent Analytics (I call this discipline BigData in HR), we can expect this data to become more valuable every day. An interesting new performance management company, BetterWorks, even thinks they can create a "quantified employee" software system improve goal-setting and team alignment.

2. Real Time Employee Engagement

The second explosive area for the Quantified Employee is providing real-time feedback on the work environment. Traditionally companies have used annual engagement surveys to capture this information: that process is rapidly becoming too slow, too coarse, and just not very useful.

Replacing this, a new set of tools (most run on mobile devices) let you speak up about how you feel at work on a real time basis. These tools (companies like CultureAmp, Achievers, BlackbookHR, TinyPulse, TemboSocial, Hppy, Waggl, and many others) are hitting the market like a storm. Companies of all sizes are starting to move away from annual engagement surveys and putting in place real-time feedback systems.

In fact, one company, who I won't name yet, is even building a tool like Secret (the anonymous sharing app which enabled Julie Ann Horvath to disclose the sexism and intimidation which led to the resignation of the CEO) which lets you anonymously comment on any activity at work through your mobile phone. Think about Glassdoor in real-time with any information you wish to share. Pretty soon you won't need to deploy an engagement survey: your employees will be "Yelping" about their boss and their work environment all day on public websites.

These are all good things. The Japanese Niko Niko calendar, pioneered in Japan, has given managers real-time feedback on their teams for years. Anything that frees up information and gives people transparency and freedom to share what they feel will make management more accountable and improve the work environment. And let's face it, people often won't speak up publicly but they will confidentially.

3. Employee Retention and BigData Monitoring Tools

The third wave of "quantified self" tools is coming from a new breed of companies (Entelo, OrgStars, and others) which mine social data and apply intelligence to figure out if you're thinking about changing jobs. These tools monitor all your aggregated social activity and try to develop a "score" which tells employers if you're looking for a new job. The benefit? Fast-growing companies can quickly figure out who is thinking about leaving and try to prevent retention problems.undefined
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And many tools go even further. Companies like Evolv On Demand, IBM, Visier, PeopleAnswers, and others now provide turnkey BigData analytics using internal HR data. These companies help you understand the characteristics of high performers to help with management tools, better hiring practices, and pre-hire assessment. Think about these as "off the shelf" analysis tools to help you understand your workforce in detail.

SuccessFactors Workforce Analytics product and Workday's new BigData Analytics product are designed to help companies to this work with their own internal data. Our research shows that around 4% of companies are already doing some form of predictive analytics based on internal HR data, and this is growing rapidly.

Where Will This Go?

So where is all this going? Should we be worried? Will your employer know so much that you'll have to hire a lawyer and read your employment contract to decide who owns your data?

I think this is a very good thing. Remember that employers already have plenty of data about all of us: our job history, employment history, salary, performance evaluations, and when we clocked in and out each day. If companies start using this information to improve the workplace, we'll see better management, better hiring, and improved workplace conditions.

Should we worry about employees "Yelping" about their boss online? No. Let's face it - today people can complain publicly about almost anything, so bringing transparency into the workplace in a more structured way lets management and leadership act more quickly to resolve problems. Hate your boss? Pretty soon you won't have to clam up and just deal with it in silence.

I know these tools will raise many issues about data ownership and workplace privacy. But we already give up much privacy to companies like Google and Facebook so in most cases these tools are just extensions of our consumer life every day.

Our research shows that transparency in HR is almost always a good thing. Old fashioned employment practices like annual performance appraisals (given by managers), secret lists of high-potentials, and politically charged talent reviews which lead to secret salary decisions can be made more accurate with a little more "light" from the outside world.

Not to Quantified Self: Meet the Quantified Employee. Today's 21st Century workplace is getting more instrumented, more transparent, and more data driven every day.

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About the Author: Josh Bersin is the founder and Principal of Bersin by Deloitte, a leading research and advisory firm focused on corporate leadership, talent, learning, and the intersection between work and life. Josh is a published author on Forbes, a LinkedIn Influencer, and has appeared on Bloomberg, NPR, and the Wall Street Journal, and speaks at industry conferences and to corporate HR departments around the world. You can contact Josh on twitter at @josh_bersin and follow him at https://www.dhirubhai.net/in/bersin .

Other Recent Articles by Josh Bersin:

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• Why we Do Need The HR Department
• Are Performance Appraisals Doomed?
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