Ticket Volume - IT Podcast

Gone are the days of celebrating how quickly incidents are resolved… Now, the real success lies in preventing them from happening in the first place. So, how can organizations achieve that? The key is Preventative Incident Management.?? Hit play and gain insights from John Gordon, Senior VP at HP Managed Solutions Division. ???? #itpodcast #podcast #itsm #servicemanagement #incidents #preventivestrategies #episode #services

Why does IT Assets disposition matter? ?? A new episode is comming soon! This time, we sit down with Alicia Syx to dive deep into the topic of IT asset disposition. Swipe left to discover more about our next guest and get a sneak peek of what’s coming! ?? And please, don’t forget to drop your questions in the comments. #episode #podcast #itpodcast #asset #itassets

Are you making the most of AI? ?? Artificial Intelligence is here to stay, so it’s time to use it to our advantage to make life easier in countless ways. Did you know that it can also boost your service desk capabilities? We’re not just talking about boosting efficiency — AI can help save costs and enhance customer satisfaction. Sounds great, right? Read the article to explore how AI can transform your service desk and discover practical tips for implementation! #ai #artificialintelligence #article #tech #technology #it #servicedesk #itsm

There’s something off about calling them “soft skills”... ? They’re not soft at all. Let’s be real—communication, empathy, and adaptability are what separate good IT professionals from indispensable ones. Read the full article by Matt Beran on HDI, and discover why these power skills matter more than ever! ?? #article #hdi #it #professionals #technology #skills #career #powerskills #itcareer

How do you make magic happen in your team? ? Two words: Emotional intelligence. In episode 92, we discovered that true engagement isn’t about branded swag or hosting flashy events. It’s about what’s happening inside your employees — their intrinsic motivation and how they connect with your mission. Leading with empathy and curiosity fosters a workplace where employees and customers feel truly valued — and that’s when the real magic happens. What’s your best advice for leaders looking to inspire and motivate their teams? Share your thoughts below! ?? #emotionalintelligence #cx #ex #organizations #teams #it #technology #itpodcast #podcast #engagement

Need a hand implementing a new service desk? You’re in luck: You’ve just found the perfect checklist for that! ?? Did you know that nearly 70% of digital transformation initiatives fail? (Just ask the experts, including McKinsey.) But don’t worry! With our ITSM implementation checklist, we promise that the implementation process doesn't necessarily have to be a headache. Start your ITSM journey on the right foot! ?? #itsm #servicemanagement #checklist #servicedesk #implementation #it #technology

Ready to laugh? ?? Our favorite host was on Pink Elephant25 and left us with some great moments. ??? #it #itprofessionals #interviews #conference #wronganswersonly #itlife #itconference?

What if governance wasn’t just about rules and restrictions… But the key to unlocking organizational success? ? In our latest episode, Valence Howden dives deep into the power of governance, how it shapes strategy, drives accountability, and adapts to the ever-changing business landscape. Trust us — this is a conversation you don’t want to miss. Tune in now! Link in the comments. ?? #itpodcast #it #podcast #governance #organizations #technology #strategy #business

?? Calling all IT Service Management professionals! From managing incidents efficiently to integrating automation and AI, every team faces unique hurdles. We want to know about you: Which of these is your top challenge right now? Cast your vote below and let’s discuss solutions in the comments! ?? #itsm #servicemanagement #survey #it #technology?

Imagine gathering all the knowledge and insights from IT industry experts… And discovering it’s a reality! ? Yes, we packed the “Unlocking IT” eBook series with knowledge from our podcast guests and industry experts, including topics like sustainability, technology, leadership, and beyond. Grab your favorite copy with the link in the comments — or why not all of them! ?? #Ebook #knowledge #upskilling #experience #management #it #technology #leadership #sustainability #podcast