When calls overflow: Balancing volume with quality in customer service
Customer Service Operations
Perspectives from experts about the questions that matter in Customer Service Operations
动态
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Launching a new product? Discover how to set realistic customer expectations by communicating clearly and being transparent about your product's capabilities.
You’re gearing up for a big product launch. How can you set realistic customer expectations?
Customer Service Operations，发布于领英
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A customer demands an immediate fix? Stay calm and follow these steps to handle their complaint like a pro.
A customer demands an immediate fix for their issue. How do you handle the complaint professionally?
Customer Service Operations，发布于领英
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Facing a customer service crisis? Here's how to bounce back.
Your critical customer service tool fails during peak hours. How will you handle the chaos?
Customer Service Operations，发布于领英
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Encountering an unhappy customer can be daunting, but it's an opportunity to showcase exceptional service. By actively listening, offering solutions, and following up, you can turn a negative into a positive.
You're faced with an unsatisfied customer. How do you turn their experience around?
Customer Service Operations，发布于领英
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Facing pushback on new communication tools? Here are three strategies to ease the transition and get your team on board.
Your team is pushing back against new communication channels. How do you overcome their resistance?
Customer Service Operations，发布于领英
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Your service went down unexpectedly? Keep customers informed and satisfied with these proactive communication strategies.
Your service just went down unexpectedly. How do you keep customers informed and satisfied?
Customer Service Operations，发布于领英
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Drowning in emails? Use these tips to categorize efficiently and boost your response time.
You're drowning in a sea of emails. How can you efficiently categorize them to boost response time?
Customer Service Operations，发布于领英
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Navigating customer service snags? Streamline your team's communication with these proactive tips to avoid delays and keep customers happy. Remember, clarity is your greatest ally.
Your customer service team is facing miscommunications. How can you prevent delays in resolving issues?
Customer Service Operations，发布于领英
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Facing service disruptions? Here's how to maintain control and calm.
You're facing service disruptions and customer escalations. How do you keep both under control?
Customer Service Operations，发布于领英