Are your call center metrics truly reflecting customer satisfaction? Here are some practical tips to ensure they do.
Customer Service Operations
Perspectives from experts about the questions that matter in Customer Service Operations
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When revamping services, how do you sort customer feedback?
You're revamping your service strategies. How do you decide which customer feedback to prioritize?
Customer Service Operations，发布于领英
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Facing client complaints? Here’s how to turn things around by enhancing your team's follow-up process.
Your team is facing a client complaint about lack of follow-up. How can you turn the situation around?
Customer Service Operations，发布于领英
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Balancing urgent client needs can be challenging. Discover strategies to prioritize tasks effectively and ensure client satisfaction.
Your clients have urgent and diverse needs. How do you prioritize service tasks effectively?
Customer Service Operations，发布于领英
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When your team disagrees on customer issues, here's how to smooth things over.
Two team members clash over a customer escalation. Can you defuse the tension effectively?
Customer Service Operations，发布于领英
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When calls overflow: Balancing volume with quality in customer service
You're juggling call volume and service quality. How do you prioritize effectively?
Customer Service Operations，发布于领英
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Launching a new product? Discover how to set realistic customer expectations by communicating clearly and being transparent about your product's capabilities.
You’re gearing up for a big product launch. How can you set realistic customer expectations?
Customer Service Operations，发布于领英
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A customer demands an immediate fix? Stay calm and follow these steps to handle their complaint like a pro.
A customer demands an immediate fix for their issue. How do you handle the complaint professionally?
Customer Service Operations，发布于领英
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Facing a customer service crisis? Here's how to bounce back.
Your critical customer service tool fails during peak hours. How will you handle the chaos?
Customer Service Operations，发布于领英
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Encountering an unhappy customer can be daunting, but it's an opportunity to showcase exceptional service. By actively listening, offering solutions, and following up, you can turn a negative into a positive.
You're faced with an unsatisfied customer. How do you turn their experience around?
Customer Service Operations，发布于领英