Women in Digital & CX — shemarkables.

Here comes the ??????markables. manifesto! This is our call for you to join one of the boldest women-led movements in the world of CX and digital. Let's keep building ?? #Bozoma?#WomensDay?#WomenInCX?#WomenLeadership?#WomenLeaders?#shemarkables

Neste mês de mar?o, queríamos ser os primeiros a celebrar algumas das muitas #NotableWomenInCX / #OutstandingWomenInCX no Brasil por desafiarem o status quo e liderarem a transforma??o em CX. Aqui est?o alguns deles: ?? Eloisa Fernandes, da Compra Agora ?? Maria Fernanda de Paula, da Pura Vida ?? Carolina Guimar?es, da Riachuelo ?? Ilca Sierra, da Samsung Electronics ?? Alessandra Guedes, da Sodré Santoro Leil?es ?? Ana Cláudia Inez, da Toro Investimentos ?? Thaís Cristine Rossi, da Vivara ?? Larissa Gios, da Webmotors ♀? Vale refor?ar também que, mesmo em 2024, as mulheres ainda representam apenas 28% dos cargos de lideran?a no setor de #CX a nível global, de acordo com um relatório recente da McKinsey & Company. Isso significa que ainda temos muito a fazer. Esse número pode parecer insuperável, e o desafio parecer grande - mas n?o é. Como uma empresa fundada e liderada por mulheres, onde 50% de nossos cargos de lideran?a s?o ocupados por mulheres, vemos em primeira m?o a importancia de aumentar a representatividade e proporcionalidade das mulheres em #marketing e #CX. Temos orgulho de ter figuras femininas ousadas, criativas e inspiradoras como parte de nossa comunidade de Growth Makers Club da Insider. N?o celebramos apenas as mulheres como parte do #IWD2024 - fazemos isso todos os dias. #MulheresEmCX #WomeninCX?

Cu?c hành quan này chúng t?i mu?n là nh?ng ng??i ??u tiên k? ni?m nh?ng Ng??i Ph? N? Xu?t S?c trong l?nh v?c CX t?i Vi?t Nam vì ?? thách th?c quy chu?n và tiên phong trong vi?c hình thành t??ng lai c?a CX. ?? Hi?n Bùi, Th?o Nguy?n - VPBank ?? Nguy?t Nguy?n - Bamboo Airways ?? Huyen An - ACB - Asia Commercial Bank ?? Ngan Pham Thi Thanh, Le Hoang Yen Linh, Tram Anh Phung - Watsons Vietnam ?? Tam Hoang, Thuy Nguyen - Hoàng Hà Mobile ?? Duyên Tr?n - Vietnam International Bank (VIB) - Ngan Hàng Qu?c T? ?? Quyen Vo - Guardian Vietnam ?? Tien Hoang Kim - Maison Retail Management International ?? Mai Ta Thi - MISUMI VIETNAM CO., LTD. ♀?Theo báo cáo g?n day, ph? n? ch? chi?m 28% v? trí l?nh ??o trong l?nh v?c #CX trên toàn c?u. Dù con s? này có th? tr?ng kh?ng l?n, và thách th?c v??t qua nó d??ng nh? khá ?áng k?, th?c t? l?i kh?ng h? nh? v?y. V?i t? cách là m?t c?ng ty do ph? n? sáng l?p và l?nh ??o, n?i mà ph? n? chi?m 50% các v? trí l?nh ??o cao c?p, chúng t?i càng th?u hi?u sau s?c t?m quan tr?ng c?a vi?c nang cao t? l? ph? n? trong l?nh v?c #marketing và CX. S? ?a d?ng trong quan ?i?m và gi?ng nói khi ???c ??a vào cu?c th?o lu?n kh?ng ch? kh?i ngu?n cho s? ??i m?i mà còn t?o ra s? c?ng b?ng và c?i thi?n k?t qu? cho t? ch?c - và ?i?u quan tr?ng nh?t, mang l?i l?i ích cho khách hàng. ?ó là ly do t?i sao, trong su?t tháng 3, chúng t?i s? t?n vinh?#OutstandingWomenInCX! Nh?ng ng??i ph? n? #shemarkable này ?ang thách th?c quy chu?n và d?n d?t cu?c ??i m?i trong vi?c hình thành t??ng lai c?a CX ? Vi?t Nam. Chúng t?i t? hào vì có nh?ng ng??i ph? n? táo b?o, ??y sáng t?o và lu?n tràn ??y c?m h?ng là m?t ph?n kh?ng th? thi?u c?a c?ng ??ng Insider Growth Makers Club. Vi?c t?n vinh ph? n? kh?ng ch? d?ng l?i ? chi?n d?ch #IWD2024 - chúng t?i th?c hi?n ?i?u này m?i ngày.

This March, we wanted to be the first to celebrate the Outstanding Women in CX in Malaysia for challenging the status quo and taking the lead in shaping the future of CX. ???Lisa Kimura at L'Oréal ???Joanne Low at POPLOOK SDN BHD ???Amira Jazliana, Priya Morgan?at Tune Talk ???Yenny Chooi Wai Kuan, Joey Teoh, Gan Hui Shan at Watsons Malaysia ???Jennifer Bay, Jesse Siew, Eena H., Rabiathul Eleena Mohd Zaini, Saila Zain at The Body Shop ♀? Women make up only 28% of leadership positions in the #CX sector globally, according to a recent report by McKinsey & Company. So, we still have work to do. This number may seem unsurpassable, and the challenge seems big - but it’s not.?As a woman-founded, 70% woman-led, and predominantly women-owned company, we see firsthand the importance of increasing the proportional representation of women in #marketing and CX. When diverse perspectives and voices are brought to the table, it leads to more innovation, more inclusivity, more equity, and better outcomes for organizations - and, crucially - customers. We take pride in having bold, creative, and inspiring women as part of our Growth Makers Club community. We don’t just celebrate women as part of #IWD2024 - we do it every day. #WomeninCX #OutstandingWomenInCX #shemarkables

Neste mês de mar?o, queríamos ser os primeiros a celebrar algumas das muitas #NotableWomenInCX / #OutstandingWomenInCX no Brasil por desafiarem o status quo e liderarem a transforma??o em CX. Aqui est?o alguns deles: ?? Alexandra Ittner e Carla Ferreira, da Karsten S.A. ?? Edna Bossay, da Leo Madeiras ?? Valesca do Amaral Nunes, da Loggi ?? Paula Belleza, da Loja do Mecanico ?? Daniella Lopes Rodrigues, da Lopes Consultoria de Imóveis ?? Juliana Reyes, da MadeiraMadeira ?? Aline Edwiges Pandolfo Brotos, da Minerva Foods ?? Florence Scappini, da Grupo OLX ?? Madalena Cavalcante, da Farmácias Pague Menos ♀? Vale refor?ar também que, mesmo em 2024, as mulheres ainda representam apenas 28% dos cargos de lideran?a no setor de #CX a nível global, de acordo com um relatório recente da McKinsey & Company. Isso significa que ainda temos muito a fazer. Esse número pode parecer insuperável, e o desafio parecer grande - mas n?o é. Como uma empresa fundada e liderada por mulheres, onde 50% de nossos cargos de lideran?a s?o ocupados por mulheres, vemos em primeira m?o a importancia de aumentar a representatividade e proporcionalidade das mulheres em #marketing e #CX. Temos orgulho de ter figuras femininas ousadas, criativas e inspiradoras como parte de nossa comunidade de Growth Makers Club da Insider. N?o celebramos apenas as mulheres como parte do #IWD2024 - fazemos isso todos os dias. #MulheresEmCX #WomeninCX?

This March, we wanted to celebrate the Outstanding Women in CX in MEA for challenging the status quo and taking the lead in shaping the future of CX. ???Lydia Gathigia, Brenna Excell, Afra Sulemanji at Copia Global ?? CHINWE BODE-AKINWANDE at First Bank of Nigeria Ltd. ?? Lauren Dewhirst ,Trushna Laloo, at Makro South Africa / Massmart ?? Nlebuheng Motloung, Gugu Kheswa at Telkom ♀? Women make up only 28% of leadership positions in the #CX sector globally, according to a recent report by McKinsey & Company. So, we still have work to do. This number may seem unsurpassable, and the challenge seems big - but it’s not.?As a woman-founded, woman-led company, where 50% of our senior leadership positions are filled by women, we see firsthand the importance of increasing the proportional representation of women in #marketing and CX. When diverse perspectives and voices are brought to the table, it leads to more innovation, more inclusivity, more equity, and better outcomes for organizations - and crucially - customers. That’s why, throughout the month of March, we're celebrating #OutstandingWomenInCX! These #shemarkable women are challenging the status quo and leading the charge in shaping the future of CX in MEA. We take pride in having bold, creative, and inspiring women as part of our Growth Makers Club community. We don’t just celebrate women as part of #IWD2024 - we do it every day. #WomeninCX #MEACXHeroes