The buzz was palpable at Agentforce World Tour NYC this week, where over 10,000 Trailblazers gathered to get hands-on with AI agents and discover what AI was meant to be. A key highlight was a new, two-day hackathon that saw 45 teams use Agentforce to brainstorm, design, and build agents for everything from financial services to patient management to employment services, and higher education. The winning team, Team 4DS, earned first place with an agent that brought employees together by planning events, suggesting dining spots, and managing expenses to spark connection and engagement. https://lnkd.in/dhU267nN
Salesforce News & Insights
科技、信息和网络
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News and insights from Salesforce. For media inquiries contact [email protected].
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News and behind-the-scenes insights from Salesforce. For media inquiries contact [email protected].
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https://www.salesforce.com/news
Salesforce News & Insights的外部链接
- 所属行业
- 科技、信息和网络
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- San Francisco，CA
- 创立
- 1999
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Luxury appliance manufacturer Fisher & Paykel will deploy Agentforce to scale its customer support team with autonomous AI agents — taking actions like answering frequently asked questions, scheduling service appointments, and more, freeing up human agents' time for higher value tasks like relationship-building. “Our customers expect efficient and personalized experiences when they engage with our brand — experiences that mirror the luxury of our products,” said Rudi Khoury, Chief Digital Officer, Fisher & Paykel. “With Agentforce, we will enhance our partnership with Salesforce, deploying autonomous agents that will deliver for our customers when they need us most, while simultaneously driving sales.” https://lnkd.in/expCm69D
Fisher & Paykel Chooses Salesforce Agentforce to Boost Global Customer Sales and Service
https://www.salesforce.com/news
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Over 10,000 Trailblazers gathered at Agentforce World Tour NYC this week to get hands-on with AI agents and discover what AI was meant to be. Highlights included: ?? A new, two-day hackathon where 45 teams competed to build some of the world’s most exciting agents using Agentforce ?? Stories of Agentforce in action from customers like Fisher & Paykel and ezCatering? ?? The unveiling of the Agentforce Testing Center — the first toolchain of its kind in the industry — to enable teams to test, deploy, and monitor AI agents with Agentforce at scale Plus, product experts detailed how the fast-growing Salesforce Data Cloud overcomes many of the issues enterprise customers like Wyndham Hotels and Resorts and Unity Technology face when trying to integrate their agents with customer data. Check out all the news from Agentforce World Tour NYC:
Big Ideas Become Real Agents at Agentforce World Tour NYC
Salesforce News & Insights，发布于领英
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What if an enterprise workforce had no limits? Enter Agentforce. Watch top news from the Agentforce World Tour NYC keynote to hear about: ?? How Agentforce lets customers get started with agents from miles ahead ?? The groundbreaking Agentforce Testing Center for agent lifecycle management ?? How Data Cloud improves every app & agent https://lnkd.in/exfYAfS7
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What if an enterprise workforce had no limits? Enter Agentforce. Watch top news from the Agentforce World Tour NYC keynote to hear about: ?? How Agentforce lets customers get started with agents from miles ahead ?? The groundbreaking Agentforce Testing Center for agent lifecycle management ?? How Data Cloud improves every app & agent https://lnkd.in/exfYAfS7
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Unity Environmental University is expanding its use of Salesforce to include Agentforce to build and deploy autonomous AI agents that will help the institution boost enrollment 5X in the next 5 years. Unity will now leverage Agentforce agents within the flow of work in Education Cloud to scale student recruitment, more effectively engage students during enrollment, and increase access to higher education. “With Agentforce and Education Cloud, we will completely reimagine the recruitment and enrollment processes at Unity Environmental University," said Dr. Melik Khoury, President & CEO, Unity Environmental University. "Instead of traditional paper forms or even chatbots, our students will soon have the convenience of interacting with an autonomous recruitment agent directly on our website, which will offer personalized support around the college application process.” https://lnkd.in/eEMqJPGf
Unity Environmental University Taps Agentforce to Scale Student Recruitment and Enhance Enrollment Experiences
https://www.salesforce.com/news
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Data Cloud is the heart of Agentforce's next-generation capabilities. A hyperscale data engine on the Salesforce Platform, it provides all of the data and metadata Agentforce needs to produce actionable insights that are grounded in customer records. This simply isn’t possible with other agents or copilots because they cannot access the data needed to provide a complete view of a customer. More importantly, Data Cloud overcomes many of the issues enterprise customers face when trying to integrate their agents and customer data. “Data Cloud has been instrumental in helping us streamline operations across all of our [different] divisions to help inform strategic decision-making in one simple system, instead of switching between technology platforms,” said Tony Gondick, Senior Manager, IT Business Strategy, Kawasaki Motors Corp., U.S.A., Engines Division. “We see firsthand the value of Data Cloud in surfacing insights [from] our unstructured data. So much so that we became an Agentforce pilot customer to ensure our [team members] were powered with rich, contextual information to help solve problems faster, uncover more opportunities, and integrate more seamlessly with third-party systems to ensure we are more responsive to customer needs and can predict customer behavior.” https://lnkd.in/ea-cx2gE
The Force Behind Agentforce: How Data Cloud Fuels the Customer 360 Platform and the Next Era of AI
https://www.salesforce.com/news
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Introducing Agentforce Testing Center, first-of-its-kind agentic lifecycle management tooling to help: ?? automate Agentforce testing ?? prototype agents in secure Sandbox environments ?? transparently manage usage at scale The new toolchain enables teams to test, deploy, and monitor AI agents with Agentforce at scale, with confidence, enabling every enterprise to become “agent-first.” “Through the power of Data Cloud on the Salesforce Platform, we’re equipping our member service representatives with a complete, personalized view of each member’s journey," said PenFed CIO Shree Reddy. "With the ability to properly test prior to deployment with Data Cloud Sandboxes, this enables us to provide faster, more accurate support and recommendations that truly reflect our commitment to their financial well-being." https://lnkd.in/eENTCh-6
Salesforce Introduces Agentforce Testing Center: First-of-Its-Kind AI Agent Lifecycle Management Tooling for Testing Autonomous AI Agents at Scale
https://www.salesforce.com/news
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Consumer trust in companies is at a record low and AI is raising the stakes for brands, according to Salesforce AI research. Fortunately, with Agentforce, there's a real opportunity for businesses to win back consumers, as transparent and data-driven AI agents can drive higher margins and improve customer service. "Agentforce will streamline routine tasks, such as order tracking, enabling our service teams to prioritize more meaningful customer interactions and focus on delivering a high-touch, tailored customer experience," says Mike Hite, Chief Technology Officer at Saks Global. https://lnkd.in/e23V5yhB
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The first AI in 1950 was like a recipe follower, strictly adhering to instructions. Today, AI is like a skilled chef, adapting and inventing recipes. But what if AI could go even further, taking action to bring the meal to life? This is the promise of agentic AI. Companies like OpenTable, Saks, and Wiley are using Agentforce to augment their workforce and improve customer experiences. As 2024 comes to a close, Salesforce leaders look to the future of agentic AI in 2025, sharing their predictions and insights on how agents will change how we work. https://lnkd.in/gRjdTGJU