Priority OnDemand

Built on a proven foundation as a national leader in EMS and medical transportation, Priority OnDemand’s expert healthcare services and technology solutions create important connections across the continuum of care that solve challenges and reduce inefficiencies for patients, providers, hospitals and healthcare facilities, communities, and insurers. Priority OnDemand offers solutions across three interconnected businesses: EMS & Medical Transportation, Telehealth and Patient Logistics. The Priority OnDemand team consists of more than 4,100 healthcare services professionals who impact the lives of 830,000 patients annually. For more information, please visit www.priorityondemand.com.

TASA EMS Day on the Hill!?????? Today, our team joined EMS professionals from across Tennessee at the?Tennessee Ambulance Service Association (TASA) EMS Day on the Hill?at the?Cordell Hull Building in Nashville. This event is crucial in advocating for the future of EMS in our state, ensuring our voices are heard by legislative leaders. Our team, including?CEO Bryan Gibson, Director of Government & Industry Relations Dennis Rowe, and Sam Clark, VP of Operations for First Call Ambulance, had the opportunity to meet with key leaders like?Secretary of State Tre Hargett?and?Lt. Governor Randy McNally?to discuss the legislative priorities that impact EMS providers and the communities we serve.

This week, Priority OnDemand and OnDemand Specialty Vehicles (ODSV) are hitting the ground running at Work Truck Week 2025 in Indianapolis! ???? As the premier gathering for work truck professionals, this event is where industry leaders come together to explore the latest innovations, collaborate on cutting-edge solutions, and shape the future of specialty vehicle design. Representing our team at Work Truck Week: Carlene Sifford – Director of Global Supply Chain Kenneth Smith – Director of Manufacturing Operations Robby Atkins – VP of Manufacturing Graciela Ostos – Global Buyer At OnDemand Specialty Vehicles, we take pride in engineering high-performance emergency vehicles tailored to meet the demanding needs of municipalities, hospitals, and healthcare providers. Our commitment to safety, efficiency, and innovation ensures every vehicle is built to exceed expectations. ????

We’re proud to share that Carlene Sifford, our Director of Global Supply Chain, represented Priority OnDemand at the Volunteer Tennessee Conference in Franklin, TN on February 17! During the event, Volunteer Tennessee re-presented the Certificate of Appreciation originally awarded to Priority OnDemand on March 15, 2024. This recognition highlights our donation of over 300,000 medical supplies to support local Community Emergency Response Teams, Medical Reserve Corps units, Disaster Animal Response Teams, and numerous disaster volunteer programs across Tennessee. Carlene also participated in a roundtable discussion, sharing insights on global supply chain strategies and the impact of our contributions to emergency preparedness. A huge thank you to Carlene for representing Priority OnDemand and for her dedication to making a difference in our communities!

Priority OnDemand, a leading national healthcare services and medical transportation company, announced today the appointment of Maggie O’Neil as Director of Patient Engagement for its OnDemand Visit division. In this role, O’Neil will lead patient experience initiatives and strategic growth efforts to advance OnDemand Visit’s mission of transforming healthcare delivery through innovative mobile healthcare solutions. “Maggie’s extensive customer experience background and expertise in developing innovative, patient-centered programs will be invaluable as we expand and enhance delivery care options for our patients,” said Eric Van Horn, CEO of OnDemand Visit. O’Neil has more than 15 years of healthcare experience, most recently serving as Director of Customer Experience at Molina Healthcare, where she collaborated with executive teams across 21 health plans to enhance customer experience initiatives and drive strategic growth. During her tenure, she successfully led major initiatives, including the implementation of Net Promoter Score programs, the development of standardized engagement protocols, and the execution of large-scale member outreach campaigns. Her leadership was instrumental in Molina’s expansion from 9 to 19 states and growth from 1.2 million to 5.2 million members. Please join us in warmly welcoming Maggie to the Priority Family! https://lnkd.in/gFskbikg

Priority OnDemand, a leading national healthcare services and medical transportation company, announced today the appointment of Eric Van Horn as Chief Executive Officer of OnDemand Visit. OnDemand Visit is a subsidiary of Priority OnDemand that focuses on developing innovative mobile healthcare solutions and bridging emergency medical responses with in-home preventative care. Van Horn will lead the company’s efforts to broaden the mobile healthcare organization’s reach and improve patient access to care. Van Horn brings extensive experience in home-based care and healthcare innovation, most recently serving as Chief Growth Officer of Optum’s Home & Community division following Optum’s acquisition of Landmark Health, which he co-founded. OnDemand Visit integrates emergency and non-emergency care through innovative programs designed to enhance patient outcomes and reduce healthcare costs. Working in connection with Priority OnDemand’s extensive EMS care abilities, patients can receive tailored care at every step, from emergency response to recovery and wellness, when and where patients need them most. Read the full story: https://lnkd.in/ebeBshpH

Priority Ambulance has promoted Christopher Blach to West Regional President, overseeing operations across Arizona and Wyoming. Blach, who previously served as Vice President of Operations for Priority Ambulance, brings more than 30 years of emergency medical services experience to this expanded role. His extensive background includes leadership positions with Global Medical Response and Rural/Metro Corporation, where he focused on operations management, strategic planning, and business development. “Chris has a proven track record in managing complex EMS operations, and his deep industry expertise makes him an ideal choice to lead our teams and grow the company’s western footprint,” said Phil Koster, Chief Operating Officer for Priority Ambulance. Blach assumes his new role immediately. https://lnkd.in/gBDK6gNS

Priority OnDemand, a healthcare services company integrating EMS, medical transportation, telehealth, patient logistics, and vehicle solutions optimizing medical transportation and care delivery, announced two strategic leadership appointments. Steve Blackburn has been named Chief Administrative Officer (CAO), a newly created position, while Phil Koster has been appointed Chief Operating Officer (COO) of Priority Ambulance. “As Priority OnDemand continues its trajectory of exceptional growth, it’s important that our leadership structure also evolves to meet the demands of our expanding organization,” said Bryan Gibson, CEO of Priority OnDemand. “Steve’s extensive operational expertise and deep understanding of our business make him the ideal candidate to serve as our first Chief Administrative Officer, where he will oversee administrative functions across our family of companies.” In his new role as CAO, Blackburn will focus on companywide strategic planning and implementing infrastructure and systems to support future growth. He has more than 30 years of emergency medical services experience, previously serving as the company’s Chief Operating Officer. Phil Koster, previously Southeast Regional President, will succeed Blackburn as COO of Priority Ambulance, overseeing all ambulance operations across the company’s national footprint. Koster brings more than 25 years of experience in public safety and ambulance service management to the role. “Phil’s comprehensive background in emergency services and his proven track record of operational leadership makes him exceptionally qualified to lead our ambulance operations,” Gibson added. These appointments are effective immediately. https://lnkd.in/eEnKf6Wc

?? Happy Holidays from the Priority OnDemand Family! ?? As the holiday season fills our hearts with joy and gratitude, we extend our warmest wishes to our Priority OnDemand family and the wonderful communities we proudly serve. May your days be filled with peace, good health, and cherished moments with loved ones. Thank you for trusting us to serve you throughout the year. From all of us at Priority OnDemand, Happy Holidays and a Happy New Year! ???

The American Ambulance Association (AAA) has announced the election of Brenda Staffan, Chief Government Affairs and Public Policy Officer for Priority OnDemand, to its Board of Directors. Staffan will serve as the Region Five Director for a three-year term, representing Arizona, California, Colorado, Montana, Nevada, Oregon, Washington, and Utah. With more than three decades of experience in emergency medical services (EMS) and healthcare policy, Staffan brings a wealth of expertise and a long-standing commitment to the ambulance industry. Staffan currently leads Priority OnDemand’s government relations and public policy strategies, driving sustainable partnerships and advocating for policies that support innovative and efficient healthcare delivery. Read the full story: https://lnkd.in/gmrdF4x6