NICE Public Safety & Justice

Going to the APCO Western Regional Conference in Portland, Oregon this year? Drop by the NICE Public Safety & Justice booth and see how our NICE Inform Intelligence Center can help your 911 center unlock the power of data analytics, plus much more! https://lnkd.in/ehBZcCwJ #DataAnalytics #911center

Excited to be at the CALNENA conference today! Drop by our booth for a demo of NICE Inform Elite. NICE Public Safety & Justice's Jeff Visger will show you how you can improve staff retention, while getting more time back in your day to coach, train and support your staff. https://lnkd.in/eiY5yTfG #CALNENA #911center #innovativeideas

Attending the CALNENA Conference? Don't miss our session on Alternative 911 Response Best Practices presented by NICE Public Safety & Justice's Jeff Visger. If your center is like most, you’re probably already using a 911 dispatch diversion program, or thinking about deploying one, for a variety of reasons. First, to enhance 911 dispatch efficiency. Secondly, to optimize public safety response and first responder resources. And thirdly, to better serve your communities’ needs. Wherever you’re at in this process, there’s a lot that can be learned through sharing of best practices. What are other 911 centers doing that’s working well? What are some of the benefits they’re seeing? And, at the end of the day, how can you measure success? Join Jeff as he addresses these questions.?https://lnkd.in/eiY5yTfG #911center #PSAP #EmergencyCommunications

Do some of your telecommunicators perceive Quality Assurance as a negative thing? It doesn’t have to be. In this video, representatives from the Prince William County 911 Communications explain how their center uses NICE Inform Elite to give telecommunicators immediate feedback to help them improve their performance, while also creating a culture that makes telecommunicators feel valued and rewarded. #911center #emergencycommunications #Innovators #911qa

There are approximately 7.5 million CCTV cameras in the UK. However, video footage used for investigating and prosecuting crimes now comes from a variety of other technologies as well, everything from body-worn cameras and dashcams and video doorbell cameras. The scale of opportunities and challenges presented by these video sources for investigations and prosecutions is enormous. But, gathering video evidence requires significant time and resources. In this article, published in Police Professional, NICE Public Safety & Justice’s Jamie Wilson explores how the widespread adoption of Digital Evidence Management Systems is helping. Read more below. #policing #investigations #digitalevidence #digitalevidencemanagement

Is your 911 center struggling with staffing and retention??Download your complimentary copy?of the State of 911 Staff Performance and Retention Study Report. We surveyed over 700 911 center professionals to examine why telecommunicators are leaving. Learn how Quality Assurance and other factors can positively impact staff performance and retention, and how one 911 center (featured in the report) achieved a 10% improvement in staff retention using automated QA. Download the report here: https://lnkd.in/eNbusvQG #911center #emergencycommunications #benchmark

As 911 call volume and variety goes up, and staffing goes down, 911 centers are embracing alternative 911 response programs to enhance emergency response, optimize first responder resources, and better manage call volumes and address community needs. According to a recent survey, more than two-thirds of 911 centers have partnered with 988 mental health providers, while a substantial number also leverage 311 for non-emergency calls, dispatch community responders for low-level incidents, and utilize ASAP to PSAP to automate alarm-handling. Whether your 911 center has already deployed an alternative 911 response program, or is in the process of doing so, you can view this on-demand webinar to learn about: *Alternative 911 response success stories and results *Best practices for ensuring a successful alternative 911 response program *How to leverage 911 QA to ensure calls are handled and transferred successfully every time *Performance metrics and automated dashboards that can help you measure success View the webinar here: https://lnkd.in/egyQ-crN #911center #emergencycommunications #bestpractices

The New York City Fire Department (FDNY) has selected?NICE Investigate, one of the solutions in NICE’s?Evidencentral?platform, to digitally transform how it manages digital evidence used in fire investigations. The FDNY’s Bureau of Fire Investigation will leverage NICE Investigate to digitally transform how it collects, analyzes and shares digital evidence, and to investigate and bring cases involving suspicious fires to resolution faster. The FDNY is the largest fire department in the United States and second largest in the world, and is universally recognized as the world's busiest and most highly skilled emergency response agency, responding to millions of emergency calls annually. Read the news here: https://lnkd.in/gDaUwBc2 #digitaltransformation #digitalevidence #digitalevidencemanagement #innovativeideas #innovativetech

The PSAPs’ Finest Lifetime Achievement Award celebrates the lifetime achievements of emergency communications professionals. Last year, the Lifetime Achievement Award went to Janet Hawkins, Communications Supervisor for Spokane Regional Emergency Communications. Janet's longevity in public safety is a true testament to her strength, resilience, and perseverance. With 33 years under her belt, most of it in law dispatch, her knowledge and skills are unmatched. https://lnkd.in/e-kfrJqJ #PSAPsFinest #Award #LifetimeAchievement #EmergencyCommunications #PublicSafety #911Center

It's rare to find a leader at the executive level who views leadership as a privilege and who values relationships and connections. Tina Powell, Director of Public Safety Communications for the Weld County Government Regional Communications Center, and 2024 PSAPs' Finest Director of the Year, is?this rare individual. Read about Tina here: https://lnkd.in/eXk5Tu2k #emergencycommunications #911center