More About Lou Carbone and Experience Engineering(R)

Lou Carbone Lou Carbone is the founder and CEO (chief experience officer) of Experience Engineering?, Inc., a Minneapolis-based consulting firm dedicated to the customer, employee, and stakeholder experience management and design impact optimization. His seminal article co-authored with Stephan H. Haeckel, IBM Advanced Business Institute Director of Strategic Studies, in Marketing Management Magazine three decades ago is recognized for creating the Customer Experience Management space that has impacted millions. He is the author of the widely acclaimed, timelessly relevant book Clued In: How to Keep Customers Coming Back Again and Again (Prentice Hall). winner of Fast Company’s Readers’ Choice Award and currently in its 54th Printing Lou has authored and co-authored numerous award-winning Academic Articles with more than 50,000 reads and thousands of citations. Additionally, he’s a contributor to chapters to many books, including textbooks; The Trusted Leader: Building the Relationships That Make Government Work (CQ Press, A Division of the Congressional Quarterly), Improving the Airport Customer Experience (Transportation Research Board). Lou has reached tens of thousands globally in his distinctive Keynotes and has and continues to lecture at the country’s most prestigious business schools. Established in the late 1980s, Experience Engineering? has evolved the science of experience management to help some of the world’s largest organizations discover what really makes customers tick and offers solutions to help them increase customer advocacy, satisfaction, loyalty, and price elasticity. Lou has co-authored numerous award-winning Academic Articles with more than 50,000 reads, textbook chapters and reached thousands and thousands globally in his distinctive Keynotes. Established in the late 1980s, Experience Engineering? has evolved the science of experience management to help some of the world’s largest organizations

网站

https://www.expeng.com

More About Lou Carbone and Experience Engineering(R)的外部链接

所属行业

商务咨询服务

规模

2-10 人

创立

1987