J.D. Power Technology, Media and Telecom

Congratulations to the following internet providers for ranking highest in satisfaction in their respective segment, according to the J.D. Power 2024 U.S. Residential Internet Service Provider Satisfaction Study: Wireless internet—national: T-Mobile Wired internet—east region: Verizon, for a 12th consecutive year Wired internet—north central region: AT&T Wired internet—south region: Google Fiber, for a second consecutive year Wired internet—west region: AT&T Study insights and top provider scores in the press release: https://hubs.la/Q02T4NRZ0 #JDPowerAwards #Wireless #Internet #InternetProvider #WirelessInternet

?? Wireless internet is gaining an edge in customer satisfaction over traditional wired connections, according to the J.D. Power 2024 U.S. Residential Internet Service Provider Satisfaction Study. Although fiber internet delivers the fastest speeds and highest reliability, wireless internet is more affordable and accessible, leading to greater customer satisfaction. Carl Lepper, senior director of technology, media and telecom at J.D. Power, noted that if wireless providers can maintain this momentum, they could become major industry disruptors. More insights in the press release: https://hubs.la/Q02SQyf40 #Wireless #Internet #InternetProvider #WirelessInternet

Want to learn about Fixed Wireless Access? We can help! Connect with us and explore more: https://hubs.la/Q02SGBq20 And don't forget to join us tomorrow as we share key findings from the J.D. Power 2024 U.S. Internet Service Provider Satisfaction Study. See you there!

Fixed Wireless Access (FWA) consistently outperforms Fiber and Cable internet in customer satisfaction. Read our latest report to learn more: https://hubs.la/Q02SscvB0 Want more insights? Join us on Oct. 10 when we share key findings from the J.D. Power 2024 U.S. Residential Internet Service Provider Study!

Congratulations to the following wireless providers for ranking highest in satisfaction in their respective segment, according to the J.D. Power 2024 U.S. Business Wireless Satisfaction Study: Large enterprise: T-Mobile Medium business: Verizon Wireless Small business: T-Mobile, for a second consecutive year View scores for top providers and study insights: https://hubs.la/Q02S3bYj0 #Wireless #NetworkProvider #CustomerSatisfaction #JDPowerAwards

For small, medium and large enterprise businesses, the number one reason for switching to a new wireless provider is for a better price on service, according to the J.D. Power 2024 U.S. Business Wireless Satisfaction Study. View company rankings and study insights: https://hubs.la/Q02RVfpv0 #Wireless #NetworkProvider #CustomerSatisfaction #JDPower

Congratulations to the following providers for ranking highest in customer satisfaction in their respective segment and region, according to the J.D. Power 2024 U.S. Television Service Provider Satisfaction Study: Cable/satellite TV - national: Spectrum Cable/satellite TV - east region: Verizon Fios, for a third consecutive year Cable/satellite TV - north central region: Xfinity Cable/satellite TV - south region: Xfinity Cable/satellite TV - west region: Spectrum Live TV streaming: YouTube TV, for a second consecutive year Key insights and scores for top providers in the press release: https://hubs.la/Q02Ry-Dq0 #JDPowerAwards #LiveTVStreaming #Streaming #Television #Cable #Satellite

Live TV streamers are more satisfied than cable and satellite customers, according to the J.D. Power 2024 U.S. Television Service Provider Satisfaction Study. The biggest gap in satisfaction between live TV streaming and cable and satellite—140 points on a 1,000-point scale—is with the value for the price paid. The reported monthly average cost for live TV streaming is $75, while cable and satellite is $120. More insights in the press release: https://hubs.la/Q02RbbTH0 #LiveTV #Streaming #Television #Cable #Satellite

Live TV Streaming customers are highly satisfied and very loyal, due in large part to superior support and quick problem resolution. In fact, 88% of customers are unlikely to switch services in the next year. Will Live TV Streamers continue to take center stage? Find out on Sept. 26, when we reveal the results of the J.D. Power 2024 U.S. Television Service Provider Satisfaction Study! Connect with us now to make sure you don't miss it: https://hubs.la/Q02QF6sK0 #LiveTV #TVStreaming #Media #Television #TV #TVProvider #Streaming

Wireless customers who have stayed with their carrier for more than a year are experiencing higher satisfaction with costs and promotions, according to the J.D. Power 2024 U.S. Wireless Retail Experience Study—Volume 2. “In the past, satisfaction dropped when promotions ended, leading to higher service costs,” said Carl Lepper, senior director at J.D. Power. “Now, many brands are addressing this by managing costs and improving the overall customer experience.” More insights in the press release:?https://hubs.la/Q02LzWdy0 #Telecom #Wireless #CustomerSatisfaction