ITIL

AI is rapidly reshaping IT Service Management (ITSM), and the “AI in ITSM” event by itSMF UK is where industry leaders will explore this transformation. PeopleCert is proud to be there tomorrow – not just as a speaker, but also as a sponsor – actively contributing to the discussion and supporting the IT community by sharing insights and industry updates. ?? The event is fully booked but if you are attending, come chat with our team about how #ITIL4 can help you navigate the changes AI is bringing to ITSM! Also, don’t miss Roman Zhuravlev’s (Roman J.) session ?? "AI in ITSM 2025: Discoveries & Predictions" Roman, one of our ITIL 4 Architects, will talk about AI’s rapid adoption in ITSM – what’s working, what’s not, and what challenges lie ahead. He’ll dive into governance, risk, and ethics, sharing insights and predictions on where AI is headed in IT. We look forward to seeing you there! ?? The National Museum of Computing, Bletchley Park #ITIL #AIinIT #ITSM #AI #itsmfuk #ITGovernance #RiskManagement #EthicalAI #PeopleCert

From service provider to consumer and beyond, see how the Service Relationship Model fosters long-lasting partnerships through value co-creation. ?? #ITIL #ITIL4 #ServiceRelationship #ValueCoCreation?

Are organizations still stuck in the same IT transformation pitfalls? ?? ITSM Legend Paul Wilkinson is back to run a system check ?? diagnose recurring failures ?? and debug outdated practices. ?? Take part in the survey to help him identify persistent IT transformation roadblocks and join the FREE PeopleCert webinar to learn how to finally break the cycle! ?? https://lnkd.in/deBSm4Z6 #ITIL #ITSM #PeopleCert #ITTransformation #ITWebinar

How far can #ContinuousLearning propel your career? ?? Read how Ian Clark, Director of Fox IT Service Management (Fox ITSM), leveraged his ITIL 4 Master to set his consultancy apart from the competition. #ITIL #ITSM #ProfessionalDevelopment #SuccessStory

Aspiring to be among the world’s ?? 50 universities is no small feat. For the University of Birmingham, this meant evaluating every function – including their #ITServiceManagement – to ensure they were on the right path. But how could they be sure they were making real progress? ?? The ITIL Maturity Model gave them the clarity they needed. We spoke with Andy Ferguson, ITIL Operations Manager, about the lessons learned and how the ITIL Maturity Model helped validate their roadmap for continuous improvement: “????’?? ???????? ?????? ?????????????? ???? ?????????? ????? ?????????????????? ???? ???????? ????????????????????. ????? ???????? ???????????????? ?????????? ?????? ?????? ?????????????????????????????? ??????????? ???????????????? ?????? ?????????????? ?????? ???????????? ????????? ???? ?????????? ???????? ?????????? ??????????.” ?? Read the full interview here: https://lnkd.in/dcac589D ?? credit: University of Birmingham #ITIL #ITIL4 #UniversityofBirmingham #ITILMaturityModel

How do we keep the momentum going in #ITServiceManagement?? The answer lies in “Continual improvement”. ?? Watch this short video to learn how small, consistent improvements can deliver lasting results. ?? If you want to dive deeper into the #ITILFramework, explore more here:?https://lnkd.in/dtvtNanQ #ITIL #ITIL4 #ITSM #ContinualImprovement

“During my career in the Service Management environment, I found that following a proven methodology and framework adds value to the organization and individuals at operational, tactical and strategic levels.” ?? We met with Husam Saud HASSAN, an #ITILAmbassador, to discuss his journey with ITIL and how it has contributed to his successful career as an #ITSM Expert and #Agile Transformation Coach – among other achievements. ?? Watch the full interview here: https://lnkd.in/dc4Qbnyr #ITIL #ITIL4 #ITServiceManagement #ITILMaster #TechLeaders

How is value achieved with #ITIL? In this short video, we explore how value is driven by balancing three key aspects: outcomes, costs, and risks. ?? ?? Watch now to see how these elements work together to create real #BusinessValue for both organisations and their customers! ?? If you want to dive deeper into the #ITILFramework, you can explore more here: https://lnkd.in/dtvtNanQ #ITIL4 #ITSM #ITServiceManagement #ITILImplementation

What’s the current level of AI adoption in IT? ?? What benefits are organizations expecting, and what challenges are they facing right now? ?? The State of AI in IT 2025 report, compiled in collaboration with Atomicwork and ITSM.tools, reveals fascinating insights from #ITprofessionals and end users. ?? How does your AI adoption compare to others in your industry? Download the full report to find out:?https://lnkd.in/deTdDqpA #ITIL #ITIL4 #ITSM #Atomicwork #ITSMTools #AIinIT #AIAdoption #AIinsights

How can healthcare organizations turn the challenges of digital transformation into opportunities for growth and innovation? ?? This was the focus of an insightful discussion between Markus Bause, VP of Product and Marketing at PeopleCert, Bjoern Boerjesson, CIO of ITSC GmbH, and Silke Theison, Managing Director at DCON Software & Service AG. Together, they explored how ITIL 4 can help healthcare organizations navigate the complexities of digitalization. As a member of the ITIL Accredited Tool Vendor Programme, DCON is the perfect example of how aligning cutting-edge technology with ITIL 4 best practices can deliver impressive results for end users. Their Enterprise Service Management platform, Servity, has helped ITSC, one of Germany's central healthcare insurance partners, overcome its digitalization hurdles with remarkable results. ? The success of the ITSC and DCON partnership shows that: ?? ITIL gives vendors and end-users a common framework, simplifying operations and accelerating growth. ?? It helps build trust and maintain strong partnerships by ensuring vendors meet high-quality standards and deliver transparent, future-proof solutions. ?? ITIL-accredited tools drive efficiency, automation, and customer satisfaction – evident in ITSC’s success with Servity, supporting over 40 healthcare partners and 19,000 users. ??? As Bjoern Boerjesson said: "ITIL forms the basis for everything we do now. DCON’s ATV accreditation strengthens our trust and confirms that with DCON, we have a future-proof partner by our side." ?? Read the full story here: https://lnkd.in/dTw_D8W8 #ITIL #ITIL4 #HealthcareInnovation #DigitalTransformation #ServiceManagement #ITSC #DCON #Servity #PeopleCert