GlobalStep Digital

In a world where customer loyalty is hard-won, reducing Customer Effort Score (CES) can be the game-changer that sets your brand apart. Customers want smooth, simple interactions — whether they’re buying, getting support, or making a return. And research shows: the less effort they need to put in, the more likely they are to stick around and spend more. At GlobalStep, we go beyond measuring CES by actively cutting out friction points, creating seamless experiences that keep customers coming back and even boost upselling potential. Dive into our latest blog, written by Mike Pipicello, VP of #clientservices at GlobalStep, to discover how CES could transform your customer journey and bottom line? Blog Link: https://lnkd.in/g5NJHq4P #ServiceExcellence #CustomerSuccess #CustomerLoyalty #CustomerExperience #CX #GlobalStepDigital #CustomerService #GlobalStepProud?#CES #BusinessGrowth #GlobalStep

New Blog Alert! When it comes to creating a product that users truly enjoy, usability testing is a game changer. It's not just about fixing bugs; it’s about understanding how people interact with every part of your product — from onboarding to advanced features. Usability testing shines a light on where users might struggle or drop off, giving you the insights to build a seamless, enjoyable experience. Whether you’re refining a prototype or prepping for launch, consistent usability checks ensure your product is user-ready at every stage. Curious about how GlobalStep’s testing approach can elevate your product’s usability and keep users engaged long after launch? Dive into our latest blog for a closer look. Blog Link: https://lnkd.in/gqvd2iV2 #UsabilityTesting #UX #ProductDesign #UserExperience #QualityAssurance #ServiceExcellence #CustomerSuccess #CustomerLoyalty #CustomerExperience #CX #GlobalStepDigital #CustomerService #GlobalStepProud

In today’s #CustomerService landscape, sticking to the old 80/20 SLA rule might just be holding you back. While it once made sense, customer expectations have evolved, and it’s time SLAs caught up. At GlobalStep, we help clients go beyond chasing outdated targets and instead focus on what truly matters — meeting the unique needs of their customers. From analyzing current performance metrics to leveraging AI where it makes the most impact, we’re redefining what success looks like in 2025. Ready to rethink your approach? Dive into our latest blog, written by Mike Pipicello, VP of #clientservices at GlobalStep, to discover how we tailor SLA's for real results. ?? Read the full article here: https://lnkd.in/gf7chmiT #CustomerExperience #SLA #OperationalEfficiency #AI #ServiceExcellence #CustomerSuccess #CustomerLoyalty #CustomerExperience #CX #GlobalStepDigital #CustomerService #GlobalStepProud

New Blog Alert! When it comes to QA automation, it's not just about automating everything; it’s about finding the right balance. Relying solely on automated testing might speed things up, but without human insight, critical issues can slip through the cracks. In our latest blog, we break down how automation and manual testing can complement each other to create a seamless, efficient QA process. From e-commerce to gaming, we’ve seen both the benefits and the risks of over-automation. Curious to know how we strike the perfect balance? Dive into our blog and learn how we help clients achieve QA excellence. Blog Link: https://lnkd.in/g73y4e3t #QAAutomation #SoftwareTesting #ManualTesting #TechInsights #QAStrategy #Automation #CustomerLoyalty #CustomerExperience #CX #GlobalStepDigital #CustomerService #GlobalStepProud

?? Is your brand making it easy for customers to resolve issues? ?? Reducing customer effort is key to building loyalty and keeping them coming back. From streamlining support channels to leveraging AI, we help businesses enhance #customerexperience and turn satisfied customers into brand advocates. Check out the latest blog by Mike Pipicello, VP of #ClientServices at GlobalStep which talks about how to enhance your brand loyalty through reduced customer effort. ?? Read the full article here: https://lnkd.in/d552T8Ks #CustomerLoyalty #CustomerExperience #CX #GlobalStepDigital #CustomerService #GlobalStepProud

?? Is Your Brand Making Problem Resolution Easy for Customers? ?? In today’s competitive world, #customerloyalty can make or break your business. But did you know that reducing customer effort in resolving issues can be a game-changer for building loyalty? At #GlobalStepDigital, we focus on streamlining the #customerexperience to ensure problem resolution is quick and effortless, which not only boosts #customersatisfaction but also drives long-term loyalty and advocacy. Learn how to enhance your brand loyalty through reduced customer effort in our latest blog written by Mike Pipicello, VP of #ClientServices at GlobalStep ?? Read the full article here: https://lnkd.in/ddvgHcef #CustomerLoyalty #CustomerExperience #CX #GlobalStepDigital #CustomerService #GlobalStepProud?#GlobalStepUSA #GlobalStepCanada

We are happy to announce that we have been voted as one of the top 100 organizations for development in the #UK, thanks to the amazing contributions of our people. Our culture, people and an unrelenting focus on the success of our clients has enabled us to reach this incredible milestone. Thank you and congratulations to the team. We are super #GlobalStepProud of your achievements. #onwardsandupwards #Teamworkmakesthedreamwork #UKBestWorkplaces #GlobalStepDigital #GlobalStepUK #ApplicationDevelopment #Localization #LQA #QualityAssurance #UKBestWorkplaces

We are Hiring in #UK #USA and #India! Are you looking to get involved and work with our expanding team of #creative and #innovative professionals who have developed immersive and #exciting digital experiences for our clients globally? We have multiple openings for our #ApplicationDevelopment and #TestAutomation departments in #UK #USA and #India. Click on the link below to view or apply for these vacancies: https://lnkd.in/d2a9niHF #GlobalStepDigital #applynow #hiring #openings #ApplicationDevelopment #Test Automation ?#Software Testing #clientsuccess #JobsinTech #GlobalStepProud?

Happy Easter to all our friends, family and colleagues across the world! ???? ? #Easter2024 #GlobalStepProud #GlobalStepDigital #GlobalStepUK?#ApplicationDevelopment?#Localization?#LQA #digitalassurance?#GlobalStepUSA?#GlobalStepCanada?#GlobalStepRomania?#GlobalStepIndia?

Here's wishing our friends, family and colleagues in #India a very #happyholi2024! #GlobalStepProud #festivalofcolors #GlobalStepDigital #GlobalStepUK #ApplicationDevelopment #Localization #LQA #QualityAssurance #GlobalStepUSA #GlobalStepCanada #GlobalStepRomania #GlobalStepIndia??