Frost & Sullivan Events

#CustomerContactEast is just around the corner - is your team registered yet? It's not too late to join us in Ft. Lauderdale April 6 - 9. Register today ?? https://frost.ly/c07 Driving organizational change requires practical steps to shift mindsets, secure executive buy-in, and foster a culture of innovation and #adaptability. This panel discussion will explore actionable strategies to overcome common challenges in order to succeed. Our rockstar panelists: Daniel Burks, Vice President of Sales Operations, America’s CAR-MART, Inc. Neal Dlin, Vice President, Customer Service Experience, Aviso Wealth Customer Engagement Leadership Council Member Matt Goldsmith, Senior Vice President Member Services, Digital Federal Credit Union Lydia V. James, Chief Transformation Office, The Pivot Solutions Group James Pavlovich, Vice President Customer Experience and Operations, Straumann Group Eve Moguea, Customer Experience Program Manager | North America, New Balance #FrostCC #CX #DrivingChange #organizationalchange #CustomerExperience #CustomerContact #ContactCenters #culture #innovation #FtLauderdaleevents

?? Generative AI is reshaping industries and driving next-level innovation. Our second quarter Innovation Workshop & Tour is your chance to explore emerging #trends, boost #efficiency, enhance decision-making, and reimagine your business model. Don’t miss out on this opportunity to lead the #AI-powered future! Join Terry Collier as he welcomes us to the 3M Innovation Center this May 6. Bring the entire team and maximize takeaways. Contact [email protected] for more information. Check out our agenda here?? https://frost.ly/bzu #FrostInnovate #GenAI #generativeai #innovation #innovationevents

Your customers want quick answers and easy issue resolution, but many don’t know about your self-service capabilities. Your mission is to make these powerful tools not just available, but the natural first choice for customer support ? Explore practical and value-driven strategies to optimize your self-service experience and maximize user adoption at Customer Contact East. Samantha Middlebrook, Vice President of Product Strategy & Marketing, Upland Software will walk us through Optimizing Self-Service Opportunities and Adoption. We're gearing up for Ft. Lauderdale ?? Are you? Learn more ?? https://frost.ly/bzi #FrostCC #Selfservice #CX #OptimizingCX #Quickresolution #ContactCenters #ValueDriven

?? Attention: Ft. Lauderdale area writers and editors looking for a good gig! ? Frost & Sullivan, the growth opportunity company, is seeking a qualified note-taker for our?21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange?in Ft. Lauderdale next month (4/7 - 4/9). If you or someone you know is interested in this 3-day, onsite, paid opportunity, or you want to learn more, please?send us a direct message. #FrostCC #FtLauderdalejobs #Notetakingjobs #notetakers #CXevents #FtLauderdaleeditors #FtLauderdalewriters #writingjobs #editingjobs

You’ve gathered feedback, calculated satisfaction scores, and garnered key insights. What’s next? Are your customers still seeing red? #CX experts know that acting on customer feedback fosters trust and loyalty, but how does one get there? In this session led by Pamela Fusting, Director of Operations, Tennessee Department of Human Services, we’ll explore some practical strategies by which to close and leverage your feedback loops. #CustomerContactEast is almost here ?? Are you joining us? Learn more: https://frost.ly/byd #FrostCC #CustomerExperience #FeedbackLoop

Ryan Vaughn, Vice President, Solutions Consulting, Nextiva, will lead us in a discussion delving into a time-proven 8-step discovery process to identify practical plans for implementing automation and workflow enhancements for your #contactcenter. Join us at #CustomerContactEast: A Frost & Sullivan Executive MindXchange ?? https://frost.ly/by3 #FrostCC #CX #CustomerExperience #resultsdriven

Scaling knowledge strategy tailored to your company's structure can enhance #customerexperience, enable continuous improvement, and drive measurable outcomes for your business. Travis DeWolf, Senior Manager, Digital Initiatives Delivery, RBC Insurance and Jaclyn Lo, Director, Customer Success, ProcedureFlow will explore how to craft a robust knowledge strategy, the importance of stakeholder engagement, and how centralized versus decentralized models can drive efficiency. Customer Contact East is quickly approaching! Learn more here: https://frost.ly/bxw or contact [email protected] for any questions about the event. We can't wait to see you there ?? #FrostCC #CustomerContactEast

Investing in leadership development is a long-term strategy that benefits not only the individuals involved but also the entire organization and its stakeholders. Join us at #CustomerContactEast and see why developing the next generation of leaders is crucial for adapting to the constantly evolving business landscape, driving innovation with fresh perspectives, building resilience, fostering a positive culture, meeting the future needs, and ensuring continuity in leadership. We can't wait to hear from Bobby Thompson, Director of Operations, Beazer Homes! For more information, click here ?? https://frost.ly/bxj or contact [email protected]. #FrostCC #leadership #CXleaders #culture #CX

Understanding your employee & #customerexperience are what create your #brand experience. Customers want you to show them why you deserve their money, their efforts, and their time. It is crucial that you are intentional, take the time, and lead in developing your brand experience or the market will! Join us for #CustomerContactEast next month to hear more from Zach Greco, Senior Director of Customer Experience, Floor & Decor. Register today ?? https://frost.ly/bx6 or reach out to [email protected] for any questions about signing up. See you there! #FrostCC #CX #EX #BX

Despite the proliferation of channels your customers use to receive support, a live phone agent handles the most complex inquiries -making or breaking your brand ?? Cultivating a people-first approach for your #contactcenter teams will enable you to deliver exceptional customer experiences and set you apart from competitors. Learn more at #CustomerContactEast with Jim Simmons, Executive Director WFM and Contact Center Consulting, Queueless, Former Vice President Productivity & Initiatives, Synchrony and Keegan Sanders, Enterprise Sales Director, Intradiem. Learn more ?? https://frost.ly/bx4 or e-mail [email protected] with any questions you may have! #FrostCC #peoplefirst #CX #contactcenter #CXevents #Customerjourney