Frost & Sullivan Events

We're thrilled to share this edition of the Customer Engagement Newsletter, full of #CX insights and a recap of our 20th Anniversary Customer Contact West. Check it out: - Valuable Insights from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange by Michael DeSalles, Principal Analyst, Frost & Sullivan - Meeting Evolving Customer Expectations by Miya Gray Torain, Vice President, Customer Experience and Engagement, Pfizer - Contact Center Solutions Outlook for 2024 by Sneha Nair, Content Innovation Manager, Frost & Sullivan Click here to read --> https://frost.ly/b80 #FrostCC #FrostCX #CustomerEngagement #CustomerContact #ContactCenters #CXSolutions #CustomerExpectations #CCW

New innovation content out now! ?? Read the latest quarterly Innovation Newsletter to find: - The AI Evolution: Five Ways to Empower Teams and Drive Innovation Beyond IT by Alex Goryachev, Author and Speaker, Strategy & Governance Lead, Dell Technologies - Which Emerging Technologies Will Drive Future Business Growth? Frost & Sullivan Newsletter Excerpt - CAPSTONE VIDEO – Creating an Environment for Product Strategy Teams to Thrive by Neil Goodrich, Chief Innovation Officer, Envista Forensics You’ll also find valuable industry info and details about our upcoming innovation workshops! Check it out here: https://frost.ly/b69 #FrostInnovate #InnovatonInsights #innovate #AIEvolution #EmergingTechnologies #BusinessGrowth

21 years strong! We're looking forward to being in Ft. Lauderdale again this coming April ?? Working on your 2025 event plans? Reach out to [email protected] and make sure the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange is on your calendar. #FrostCC

Join us February 11th, 2025 at the Arizona State University Skysong Innovation Center. More info here: https://frost.ly/b21 #FrostInnovate

Save the date for The 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange happening April 6 - 9 in Ft. Lauderdale, Florida ? Learn more: https://frost.ly/b19 #FrostCC

Happy Friday! Our newest edition of the Customer Engagement Newsletter has been released. Check out what's inside: - The 5 A’s of Successful Customer Engagement by Brett Frazer, Customer Experience Leader and Author, The 5 As of Successful Customer Engagement - The Role of Leadership in Fostering a Customer-Centric Contact Center by Susan Weaver, Chief Customer Officer, Slavic401k - Optimizing Automation, AI, and ChatGPT moderated by Mariano Gutierrez, Former Head of Marketing Transformation Program, MetLife Plus, CX trends, Frost & Sullivan analyst insights, and info about upcoming events. Read on: https://frost.ly/b0n #FrostCC #CX #FrostCX #CustomerExperience #CustomerContact #CustomerEngagement #CustomerCare #AIinCX

Check out some of the insights learned at #CustomerContactWest in Justin Robbins' recent blog post on callcenterhelper.com. "CX transformation starts with building trust in the tools and processes that support agents. Focus on preparing teams for quick pivots and don’t let metrics become relics – make sure they reflect current business needs." Read now: https://lnkd.in/ewEa9naP #FrostCC #CX #CustomerExperience #CustomerContact

The Customer Contact Executive MindXchange is all about making new connections and preparing your organization for the future of customer care. We just wrapped Customer Contact West in Tucson - Thank you to our incredible sponsors, speakers, and participants for an incredible week. Join us in April for even more learning, networking, and fun! Customer Contact East happens April 6 - 9 in Ft. Lauderdale, FL: https://frost.ly/azx #FrostCC #CX #CCW #CustomerContactWest #CustomerContactEast #FrostandSullivan #CXevents #CustomerCare #CustomerService #ContactCenters

Had an enriching experience at the Frost & Sullivan MindXchange Event in Tucson, Arizona. The event offered a powerful experiential learning environment, integrating collaborative think tanks, networking, visionary innovation, and inspirational leadership. I had the privilege of representing DeliverHealth at this insightful gathering.

First time at Frost & Sullivan Events in Tucson was incredible! So many experts sharing inspirational insight.