Facts Not Feelings

Everyone’s an Influencer—Are You Paying Attention? ???? ?? Every customer has a voice. Whether it's a review, a post, or a private conversation—people are constantly sharing their experiences. ?? The real question: Are you listening? ?? Ignoring a bad review won’t make it go away. ?? A quick response can turn a critic into an advocate. How do you handle customer feedback? Drop a ?? for proactive or ?? for reactive in the comments! #CustomerExperience #ReputationManagement #BrandTrust Jordan Furniss

??? Join us for an unmissable episode of Facts Not Feelings this Thursday morning! Dive deep into the future of automotive retail with our special guest, David Marod, founder of Contactter AI. Discover how their AI-powered tools are transforming interactions, boosting conversions, and maximizing revenue without you lifting a finger. ???? ?? Tune in LIVE on Friday at 12 PM CST for more insights and a dynamic Q&A session. Don't miss this pivotal discussion! #AutomotiveInnovation #CustomerService #AI #Podcast SILENT PARTNER

Are You Sitting on a Goldmine of Customer Advocates? ??? Online reviews matter more than ever. Customers trust unbiased experiences shared by others—more than any ad you can run. ?? Your happiest customers are your biggest asset. Encouraging them to share their experiences is the most cost-effective marketing strategy. Are you leveraging your online reviews to grow your business? Drop a YES or NEED HELP below! ?? Jordan Furniss #CustomerTrust #OnlineReviews #ReputationManagement

???? Dive into the world of risk-taking and online reputation management on Facts Not Feelings! Join Brooke C Furniss and special guest Jordan Furniss as they explore how calculated risks and proactive digital presence management can propel your dealership to new heights. ?? Don't miss out on transformative insights that can redefine success in the automotive industry! ?? Watch the episode: https://lnkd.in/gppR7j99 ?? Connect With Jordan: https://lnkd.in/gdH7mPqp #AutomotiveIndustry #OnlineReputation #BusinessGrowth

How AI Is Transforming Service & Customer Engagement ???? 73.2% of customers who left a dealership in Q1 last year have returned. Why? Better service & engagement! The biggest frustration for service customers? Trying to get someone on the phone. AI is helping dealerships solve this—but the human touch still matters. Is your dealership using AI to enhance service? Drop a YES or NEED HELP below! ?? #AutomotiveTech #AIinDealerships #CustomerExperience #ModernRetailing

GA4 vs. Google Ads: Why Your CPC Numbers Don’t Match! ???? Think your Google Ads CPC traffic is tracking correctly in GA4? Think again! Here’s why your numbers don’t add up: ? Google Ads tracks clicks, GA4 tracks sessions—different attribution models = different results. ? If your accounts aren’t linked, you’re missing key data points! ? To see the full picture, you need access to both GA4 and Google Ads. Follow these steps to check your setup: 1?? Go to GA4 Admin > Product Links > Google Ads Links 2?? Check Reports > Acquisition Overview to track CPC traffic 3?? Ensure you have Google Ads access for complete visibility Are your accounts linked? Drop YES or NEED HELP below! ?? #GA4 #GoogleAds #Marketing #Google Brooke C Furniss

Selling Cars the Way Customers WANT to Buy! ???? The secret to dealership success? Sell the way customers want to buy! Tim Cox, Co-Founder of CarNow shares how forward-thinking dealers continue to hit record months by adapting their sales approach to modern buyer preferences. The old-school way of selling is fading fast—customer experience is everything. Are you adjusting your process? Drop a YES or NEED HELP below! ?? #AutomotiveSales #CustomerExperience #CarBuying

Are Dealers Missing Out on Key Digital Insights? National Automobile Dealers Association (NADA)’s digital boot camp and 20 Groups empower dealers to leverage collective experience and tackle challenges together. With 20 industry minds sharing insights, dealers can gain fresh perspectives on digital marketing, vendor performance, and operational improvements. ? Leverage real-world experiences ? Tap into vendor insights that drive results ? Build connections that elevate your dealership's success How has collaboration helped your dealership grow? Share your thoughts in the comments! #AutomotiveInsights #DealershipSuccess #NADA20Group #DigitalMarketing Joe Akers

Don't let creative be your bottleneck. Have you ever said "we don't have the right creative for that"? Probably. If we're being honest, it comes up ALL the time. But creative can be expensive. Producing TV commercials can be REALLY expensive. And incorporating a personalized, data-driven ad to serve to the right person at the right time? Impossible without the right partners. Find out how Loon solves for unlimited creative variations for video and display advertising. - OEM approved - Co-op/Compliance approved - Makes you more money With Brooke C Furniss on Facts Not Feelings ???

???? Leadership & Adaptation in the Automotive Industry" - Join us this week on Facts Not Feelings as Brooke C Furniss talks with Tim Cox, co-founder of CarNow, about mastering the dynamics of leadership amidst rapid technology changes in the automotive sector. Gain insights that are shaping the future of auto industry leadership. ?? Watch now: https://lnkd.in/gRguk2s6 #AutomotiveIndustry #Leadership #TechnologyInnovation