CXPA United Kingdom

?? Exciting news! ?? A new advanced #CX course is now available! ?? Ready to take your skills as a CX leader to the next level? This course is designed to help you succeed in driving change. Hear from Greg Melia, CAE, CXPA CEO and course instructor, Matt Egol, CCXP, CEO of JourneySpark Consulting, on how this course is specifically crafted to empower you with knowledge and practical tools to drive meaningful change. Don’t miss out—get the insights, strategies, and tools today! ???? Learn more here: https://lnkd.in/ez6csmut #DataDrivenCX #CustomerExperience #AdvancedCX #CXLeadership #NewCXCourse #CXCareerGrowth

Today, in our MEF University #CustomerExperience Management Course, we hosted 3 important, global #CX leaders! Firstly, Turkish Airlines Customer Experience Vice President Mustafa Mucahitoglu attended and shared valuable insights about how THY is managing customer experience. Then, global customer experience influencer, trainer, consultant, author (I can write till the morning :)) Ian Golding joined, just before the UK CX Awards ceremony rehearsal! His wisdom and thoughts about future of CX has enlightened the students. Lastly, Customer Experience Professionals Association (CXPA) CEO Greg Melia, CAE joined and shared his valuable thoughts about customer experience professionalism and beyond. I’m so honored to bring together these experienced leaders and these fresh minds, future of cx professionals! Our next guest speakers session will be in December and it will be in-person! Looking forward to it ?? And thanks again to Mustafa, Ian and Greg for their endless support to the field ????

What an incredible evening at the UKCXA Awards ceremony at Wembley! Celebrating our 15th birthday in such style, recognising the best in customer experience.?? The atmosphere was electric, filled with inspiring stories and remarkable achievements. A massive congratulations to overall winner Experian for their outstanding achievement!?? Their third trophy of the night! It was a night to remember, bringing together industry leaders and passionate professionals who share a commitment to excellence. Thank you to everyone who attended and made the event so special. We can’t wait to see you all next year for another unforgettable celebration!?? #ukcxa24 #customerexperience #awards #ceremony #overallwinner

Awesome day at Awards International UK CX Awards. Excellent panel discussions, networking and even a chance to give a guest lecture via Zoom for a Turkey university CX course led by G?khan Kara, CCXP. Invigorated!

What an incredible evening at the UKCXA Awards ceremony at Wembley! Celebrating our 15th birthday in such style, recognising the best in customer experience.?? The atmosphere was electric, filled with inspiring stories and remarkable achievements. A massive congratulations to overall winner Experian for their outstanding achievement!?? Their third trophy of the night! It was a night to remember, bringing together industry leaders and passionate professionals who share a commitment to excellence. Thank you to everyone who attended and made the event so special. We can’t wait to see you all next year for another unforgettable celebration!?? #ukcxa24 #customerexperience #awards #ceremony #overallwinner

Finally at Wembley for the UK CXA awards ?? Great session just now with some CX powerhouses ? The panel were asked about the future of CX, so I thought it was worth sharing the advice; Greg Melia, CAE - always ensure your initiatives/ recommendations are good for the customer, the colleague and the business Ian Golding - embed a structure/ framework and make CX management intentional Stuart Wilson - think about customer journeys from an emotional perspective Jo Mayer - continuously bring the customer to life - tell stories DARREN BAYNEY - understand your employees view and how they interact with customers Thanks Awards International for bringing all these amazing CX people together and the learnings!!

Truly excited to head to London next week to participate in the UKCXA programming and awards ceremony. I'm particularly thrilled to be a part of this panel with Katie Stabler CCXP and Jamie Thorpe delving into how #CX has evolved over the years. Going beyond the changes in tools and technology, we'll talk about what separates top-notch, outstanding CX results. Hope to see many of you there, and look forward to sharing insights from the time with this amazing event.

Save the Date for CX Leaders Advance! ????Join us from April 28th to April 30th, in Indianapolis, Indiana. ? This is an experience you won't want to miss! ?? Sign up to for updates here https://lnkd.in/eqDWAY-j #CXLeaders #CXPA #CCXP #CustomerExperience #CXstrategy #strategy #successmindset #strategicthinking #strategicplanning #leadership #CXO #CCO #CXinsights #spreadtheword

????Happy CX Day! ???? Today is the day we celebrate #CX around the world. Join the global celebration at cxpaglobal.org/cxday. #ccxp #cx #customerexperience #customer #customerjourney #customercentricity

Happy CX Day! ?? Do you find yourself explaining #CX to friends, family, and colleagues often? We've tried to make it easier for you with this fun video! ??See this video in more languages here ?? https://lnkd.in/eRfH3KHq #customerexperience #CXday #spreadtheword #ccxp #cx #customer