CX Matters

Explore strategies for identifying choke points and enhancing experiences through collaboration and feedback, ensuring care is prioritized and scalable across different states and facilities. #PatientExperience #HealthcareInnovation #CareJourney #FeedbackLoop #Scalability #HealthcareTechnology #KaiserPermanente #Teamwork #PharmacyCare #HealthTech

Discover how to transform team meetings through effective leadership. By embracing vulnerability and setting the tone, leaders can create an environment that fosters open dialogue and support. Let’s redefine how we communicate to boost team dynamics and challenge each other positively! #TeamLeadership #OpenDialogue #EffectiveMeetings #LeadershipTips #TeamBuilding #CommunicationSkills #VulnerabilityInLeadership #SupportiveTeams #TeamSuccess #EncouragingGrowth

This poignant tale of resilience showcases the profound impact of medical challenges on family and community. #AidensJourney #HealthCareHeroes #BrainInjuryAwareness #PediatricCare #Inspiration #HealthcareProfessionals #CommunitySupport #Resilience #FamilyHealth #MedicalBreakthroughs

It's time to remove the obstacles and prioritize patient care, ensuring that caregivers can thrive while serving their purpose. Join us on this journey of transformation in healthcare. #HealthcareTransformation #PatientCare #MedicalProfessionals #CompassionInCare #HealthcareChallenges #EmpathyInHealthcare #WellnessMatters #HealthcareSystem #CaringProfessionals #PatientFirst

It's time to shift the focus from traditional roles to empowering all employees as leaders, fostering a culture of value and engagement that enhances experiences for everyone involved. #LeadershipRedefined #Empowerment #OrganizationalChange #LeadershipDevelopment #EmployeeEngagement #TransformationalLeadership #WorkplaceCulture #LeadershipForAll #InclusiveLeadership #ValueYourPeople

Patient experience goes far beyond traditional customer service. It's about understanding and enhancing every touchpoint of a patient’s journey in the healthcare system—from the first appointment to aftercare. In our latest discussion, we speak with Brittany Watson, MS-CXM, CPXP, a masters-educated patient experience expert. We dive into the critical differences between patient satisfaction and patient experience and why focusing on how patients feel during care is key to building trust and loyalty. This discussion is a must watch! #CX #PX #EX #CPXP #Experience #CustomerExperience #HealthcareExperience #PatientExperience #CustomerSatisfaction #PatientSatisfaction

In this interview, we sit down with Kenyokee Crowell, a healthcare executive with over 20 years of experience, to explore leadership strategies that bridge the gap between providers and payers. Here’s what we cover in the interview: ?? Bridging provider-payer collaboration to improve communication and outcomes ?? Key insights on physician integration for better patient care ?? The power of a customer-obsessed approach in healthcare ?? Tips for senior leaders on staying connected with frontline teams ?? Check it out and let me know what leadership lessons resonated with you! #HealthcareLeadership #VideoInterview #PatientCare #LeadershipStrategies #HealthManagement #PhysicianIntegration

What does it take to innovate at scale while maintaining a human-centered approach in healthcare? Find out on the latest CX-Matters podcast as Vishal Bhalla, MBA,MS,CPXP,SPHR, former CXO of Advocate Health breaks it down. An episode packed with wisdom and actionable insights! #Healthcare #PatientExperience #CXMatters #CPXP #CustomerExperience #MemberExperience #HealthcareExperience #HealthcareAdministration #HealthAI #HealthTech

This database will power the next generation of #PatientExperience experts!

Excited to share our latest CX-Matters podcast episode featuring the insightful Nick DeStefano, MS,CPXP, a.k.a. Awesome Nick D! We dive deep into the intersection of employee experience and patient experience, leadership dynamics, and how organizational culture can make or break your team’s success. If you want to enhance your leadership skills and create a more empowered workplace, this episode is a must-listen! ?? Links in Comments ?? #CustomerExperience #PatientExperience #CX #CPXP #HealthcareExperience #Experience #PX #EX #EmployeeExperience #PatientSatisfaction #CustomerSatisfaction