CX Matters

In this incredible episode, Katelyn Moser, MBA, CPXP, PMP gives us the blueprint for MedStar Health's "One Team" approach that has enabled MedStar Washington Hospital Center to be among the top in the nation for social responsibility, health equity, value of care, and patient outcomes and the #1 hospital in DC according to U.S. News & World Report. #PatientExperience #CustomerExperience #CPXP #OneTeam #EmployeeExperience #Healthcare #HealthcareExperience #PatientSatisfaction #Medstar #Washington #Health #MedEd

Grant Randall, JD of Compass One Healthcare sat down with host Cole Lyons from The American Journal of Healthcare Strategy to discuss how employee empowerment is the key to elevating patient experience. Grant shares how he delves into data while maintaining an artful Lense on how to influence satisfaction and experience of both internal and external customers. #CX #PX #CPXP #CustomerExperience #PatientExperience #EmployeeExperience #EmployeeEmpowerment #CustomerSatisfaction #PatietnSatisfaction #HCAHPS #CAHPS #MCAHPS #CPHQ

Premier's Daniel DeBehnke MD, MBA recently joined The American Journal of Healthcare Strategy's podcast, The Strategy of Health. They discussed the importance of continuous process improvement, the role of healthcare advisors as partners in identifying meaningful areas of opportunity and empowering change, rapid-cycle learning, and more. ?? Click here to read the article and listen to the full conversation:?https://lnkd.in/eGM46WUG

Train Your Team to Handle Difficult Situations Like a Pro! Join us in this insightful training session focusing on staff preparedness to handle difficult situations with empathy and compassion. Learn effective techniques for addressing upset individuals and ensuring positive outcomes in challenging scenarios. Empower your team with essential skills for service recovery and patient advocacy! #StaffTraining #EmpathyInAction #CompassionateCare #ServiceRecovery #PatientAdvocacy #CrisisManagement #HealthcareTraining #MindfulSelfCompassion #TeamEmpowerment #EmotionalIntelligence

Explore the dynamic shifts in customer needs within the healthcare industry in this insightful video. Discover how the pandemic changed patient expectations and the crucial role of AI in enhancing customer experiences. Join us as we delve into the future of healthcare services, where convenience meets technology. #HealthcareTrends #CustomerExperience #PandemicImpact #AIFuture #PatientSatisfaction #TechInHealthcare #DigitalTransformation #HealthcareInnovation #CustomerNeeds #SmartHealthcare

Discover the critical impact of organizational culture on patient experience and learn how to shape meaningful connections in your professional journey. Tune in for insights and motivation! #PatientAdvocacy #CareerTransition #HealthcareLeadership #OrganizationalCulture #EmpathyInCare #PatientExperience #InspiringJourneys #ProfessionalGrowth #TrainingForCare #HealthcarePodcast

Discover the importance of community engagement, skills development, and personalized care in healthcare systems. Learn how understanding diverse needs transforms strategies and improves lives! #DisadvantagedPopulations #CommunityEngagement #HealthcareInnovation #PersonalizedCare #DiversityInHealthcare #CulturalCompetence #SocialChallenges #PublicHealth #SkillsDevelopment #Empowerment

This engaging discussion will inspire professionals across various industries to prioritize genuine partnerships. #TrainingPhilosophy #PatientExperience #CareInEducation #CareerAchievements #Partnerships #MentalHealth #HealthcareInnovation #ScienceOfCare #ProfessionalDevelopment #InspiringInterviews

Discover how prioritizing employee experience directly influences patient satisfaction. We delve into the critical connection between staff well-being and successful healthcare outcomes, emphasizing the need for a holistic approach to business in the healthcare sector. #EmployeeExperience #PatientCare #HealthcareSuccess #BusinessStrategy #LeadershipDevelopment #WorkplaceWellbeing #CustomerExperience #HumanExperience #HealthcareInnovation #BusinessEducation

Discover why seeing diverse leaders is crucial for young women and how it impacts healthcare services at Jefferson Health Plans. Representation matters—see how it shapes our communities! #RepresentationMatters #Leadership #DiversityInHealthcare #WomenInLeadership #HealthcareEquality #Inclusion #JeffersonHealthPlans #Empowerment #CommunityCare #DiversityAndInclusion