Customer Success Events

The highly anticipated CCO Summit London, on December 4 is right around the corner. ? It's your ultimate destination for unlocking a survival kit packed with essential tools for thriving in the customer landscape. Connect with 75+ fellow CCOs, and gain valuable insights from industry experts at major brands like Zappi, Totango, Taimi, and others. Limited spaces are available, so apply for your spot to craft the ultimate toolbox for your customer strategies.. Apply for your complimentary pass, and we'll notify you if you’ve been accepted to this exclusive leadership event. Request your pass: https://lnkd.in/ejDQtTxE

I love a tradition, especially when it improves with age, and so glad Chicago #customersuccessfestival is becoming one. Year two of this conference did not dissapoint. From AI to the human element, we covered a lot. I loved hanging with old CS friends like Jaime Acosta Virginia D. Bloom Swati Garg Cristy R. Paddy Carr Jacklyn Currier Nicole Komassa & Julie Fox And especially loved building bonds with new and old faces like Robert Dean Jaime Moquin Brittany Busch, MS Katherine (Katie) Mineck Steve Sandison Nicole (Allensworth) House, MBA, PMP Cindy Nieves Boynton Sergio Vidal Lopez and Trish Henry Thanks to all the speakers who imparted their wisdom. Here is a small nugget from the ones I was able to watch... Jaime Moquin outlining actions v behaviors for health scores Amy Gorham reminding us customers want to be seen Katherine (Katie) Mineck sharing the recipe for scale- understanding market dependencies, business needs and targets. a powerhouse panel reminding us CS Ops is essential! Paddy Carr Cindy Nieves Boynton Rebecca Bonagura Megan Miedema Claire Hollyoak defining a criteria to reduce churn, look for anomalies Julie Fox sharing how sales collabs made initial deal sizes smaller and more quick to sell, leaving room for expansion....brilliant and counterintuitive too... Cindy Nieves Boynton in a double header (I was there last year) sharing that customers buy your why not your how... Brittany Busch, MS Trish Henry Chelsea Krammes Hood who shared the stage with me and got real about CS team development... headline- a growth mindset, enablement, and key goals/metrics can drive core success... and my last session to watch kurt hamberkamp - reminding us that language matters... Customer Success Collective great event, time to learn and connect. Rose Johnstone Ediz Cosar great to meet you and see you next year in Chicago! #chicagocs #customersuccess #ai #professionaldevelopment

Do something that makes you uncomfortable. It’s in this discomfort that you’ll find yourself stretching and growing. I am so grateful I had the opportunity to speak at CS Festival this week. My keynote was on “How to Sell and Scale Customer Success As A Growth Engine.” Something I am incredibly passionate about but Holy cow, I was nervous. Other speakers were coming from Salesforce, LinkedIn, Anaplan, Box….they were CCOs, CEOs, Founders… What in the world was I doing up there? So I addressed it head on. As I talked about my own career journey I paused and shared that I had total Imposter Syndrome. I was sweating. ?? Then something amazing happened. People started nodding their heads and clapping. This community is unreal. ?? I smiled. Took a deep breath and got started. I had a total blast. And you know what? I’m super proud of my presentation and for doing the uncomfortable stuff. P.S. Does it get easier? Asking for a friend….

?? Excited for the Customer Success Festival in London! ?? In just a few weeks, I’ll be joining a panel at the Customer Success Festival hosted by Customer Success Collective to discuss 'Metric Mania: Tracking Proactive Success with the Right KPIs.' Leading up to the event, I’m sharing a 3-part guide on KPIs, metrics, and how understanding these concepts inside and out can help unlock successful, long-term customer partnerships. ?? What’s the difference between a KPI and a metric? ?? Why are the right KPIs crucial for customer success? ?? How do you track and measure progress effectively? I'll be diving into these questions and offering real-world examples that you can apply to your own customer success strategy. ?? Don’t miss next week’s edition – where we’ll go even deeper into how to implement these concepts for maximum impact! ?? Join the conversation and share your thoughts on KPIs and metrics. What has worked (or not worked) for you in your customer success journey? #CustomerSuccess #KPIs #Metrics #CustomerEngagement #ProactiveSuccess #CustomerSuccessFestival #CSM

?? Excited to be part of the upcoming Customer Success Summit! ?? Thank you, Customer Success Collective, for inviting me to join a fantastic lineup of speakers. I'm looking forward to sharing my insights on driving long-term customer success and strategies for keeping customers engaged for the long haul. It's an incredible opportunity to connect with industry peers and dive deep into the practices that make Customer Success thrive. If you're passionate about building stronger customer relationships, don’t miss out—register today to join us and be part of the conversation! Let’s make this summit one to remember! https://lnkd.in/dcqMjtKu

Customer Success Collective’s annual conference in Chicago was a hit! Lots of ideas and notes around efficiency, scaling teams, and AI heading into 2025 ?? Grateful to have shared the stage with these talented, insightful leaders Brittany Busch, MS Parul Bhandari Chelsea Krammes Hood ?? the peers and community from CSC are invaluable!

This week I had the privilege of joining a panel with Holly Adu-Kissi and Emily Garza, MBA at the Customer Success Collective Festival in Sydney to discuss the future of #customersuccess and explore the next wave of innovations. The session, “Future Trends in Customer Success: Exploring the Next Wave of Customer Success Innovations,” was a fantastic opportunity to dive deep into how our field is evolving to meet rising customer expectations and support business growth. As customer success continues to become a strategic driver of value, we explored some game-changing topics, including: >AI & Automation: How these tools are transforming CS operations and helping us stay proactive in solving customer challenges. >Predictive Analytics: Enabling us to anticipate needs and mitigate risks before they arise. >Customer Journey Mapping: Designing seamless, value-driven experiences that adapt to customer behaviors and preferences. With the expertise and insights shared, it’s clear that customer success is no longer just about retention—it’s about creating measurable, scalable value. Exciting times lie ahead as we continue to integrate technology and refine our strategies to ensure that every customer interaction drives impactful results. At Relativity, where we’re dedicated to helping our clients maximize the value of RelativityOne, we’re continuously innovating in customer success to create real & meaningful impact. Our team is focused on driving value at every step of the customer journey. Thank you to the organizers, my fellow panelists, and everyone who attended. I’m excited to see where this journey takes us all! #CustomerSuccess #CustomerExperience #Innovation #CustomerSuccessCollective #FutureofCS #CustomerJourney #AI #Automation #PredictiveAnalytics #csfestsydney #Relativity

It is hard to believe 2025 is right around the corner! I'm honored and humbled to kickoff 2025 as a panelist speaker for Customer Success Collective's Washington DC event. Join me on January 30th for a day of Customer Success learning and networking! Agenda and registration ??

DevRev X Customer Success Collective ? We were on a mission to amplify the DevRev message, and Mollie Holland nailed it! ?? Her presentation on Cost Center to Revenue Driver: Leverage the AI Opportunity sparked excitement and engagement among 50+ attendees—what an energetic room! A special shoutout to Aashna Panchal, MBA and Tim Trovillion for their hard work in driving the success of the event! Together, we’re transforming the customer success landscape! ?? #DevRev #CustomerSuccess #AI #Teamwork

“It’s really hard to get buy-in for customer success,” are the types of conversations we hear a lot. But that’s because CS isn’t being positioned as the growth engine it is. We've been our own best-kept secret for farrrrr too long. At our Customer Success Festival London, Rav Dhaliwal, Investor, Venture & Limited Partner at Crane Venture Partners, dropped some real home truths about re-positioning CS: 1?? We speak a different language than the board. ?? While we focus on day-to-day wins, they're looking at quarter-on-quarter and year-on-year trends. It's time we align our reporting with their thinking. 2?? We're too quiet about our victories. ?? Rav pointed out that no sales leader closes a deal without shouting it from the rooftops. Why should we be any different when we secure a complex renewal or upsell? 3?? Visibility is everything. ?? If we're not in the board pack, as far as they're concerned, we don't exist. It's a sobering thought, isn't it? 4?? We need to be our own advocates. ?? In Rav's words, "There is no harm in asking." Whether it's getting our CEO to present our metrics or finding our way into that board meeting, we need to step up and ask for the spotlight. Remember, we're not just making customers successful; we're driving business growth. It's time the whole company knows it. Let’s make noise about customer success and change the game together! ?? #CustomerSuccess #Value #Conference #Growth