Customer Contact Week

Transforming customer interactions in 2025 with AI-powered chatbots. In the latest blog from CCW, we explore the evolution from rule-based automation to advanced generative AI and its ability to personalize customer support. By integrating with omnichannel customer service software, these AI solutions seamlessly track conversations across platforms and streamline operations while maintaining a human touch for more complex cases. Read the full blog at this link: https://lnkd.in/gFc9w-U6 #CustomerContactWeek #CustomerExperience #CustomerService #CX #AIinCX #Chatbot #AI #GenerativeAI #Personalization #Blog

Just three weeks left to buy one of our standard passes to #CCWVegas and get the second one FREE! Register at the link below before April 18th to claim this BOGO deal! https://lnkd.in/gZZMvFpB #CustomerContactWeek #CustomerExperience #CustomerService #CXEvent #CX #AIinCX #Event #Registration #BOGO

? The CCW BFSI Exchange is around the corner! If your interested in joining us in Missouri, you can request an invitation here? ?? https://lnkd.in/g_xCQiqD or contact Jaime Rinaldi to claim one of the final passes ? Check out the titles, companies, and top priorities of the executives who have already confirmed their attendance to the CXO Exchange this May 14-16 in Memphis! ?? https://bit.ly/4bOHzbc ?? Dive deeper into the key focuses and sessions of the inaugural Customer Analytics Exchange ?? https://bit.ly/4iQirmL designed to deliver actionable strategies to help you harness the full potential of customer data ??

During this year's #CCWOrlando, Justin Robbins from Metric Sherpa spoke with the Diabolocom team about their unique approach to AI-driven contact center technology, and how they stand out from the competition with its full technology ownership, proprietary AI, and engineering-first innovation. Robbins explored how the company balances automation with human expertise and adapts to the evolving Contact Center as a Service (CCaaS) landscape, and as AI reshapes our industry, Diabolocom’s strategic investments and customer-centric approach position it as a key player to watch. Ahead of their presence at #CCWVegas, read the full article from Robbins at the link below. https://lnkd.in/ehA6TTAq #CustomerContact #CustomerService #CCaaS #MetricSherpa #Diabolocom #AI #AIinCX #Technology #CustomerExperience #CustomerCentricity

Customer Contact Week Las Vegas in June is the world's largest customer service event. More than 300 speakers from every industry, including a keynote from Guy Fieri (and a couple sessions moderated by yours truly). Don't miss it. And, because we're pals, if you get your ticket before April 18, you get another ticket for no cost! If I see you there, tequila is on me. Register at the link in the comments. #CCW #CCWVegas #CustomerContactWeek

Please join us in welcoming Zack Kass to #CCWVegas! Zack draws parallels between our present AI-driven transformation and the cultural and scientific awakening of the past. Far from a dystopian tale, his perspective spotlights the positive potential of AI — how it can spark new forms of innovation, nurture human creativity, and open doors to extraordinary business opportunities. With a refreshing fusion of optimism and hard-won insight, he provides the actionable strategies you need to stay ahead of the curve, ensuring that your teams emerge from this next renaissance equipped, inspired, and ready for anything. Join him, Guy Fieri, Michael Eruzione, Manjit Minhas, Rebecca Jarvis, Frid Edmond, Geoffrey Burbridge, and Chad E. Foster in #CCWVegas!

Using CMP Research Prism, CMP Research was able to assess 15 customer analytics solution providers. The providers were then categorized into five tiers based on expert analysis, user feedback, and market data. This whitepaper compares their performance across ten investment criteria to guide strategic decisions. Get your copy by filling out the form at the link below! https://lnkd.in/gCF9-y5P #TheCMPWay #CMPResearch #Prism #CCWVegas #WhitePaper #CustomerService #Solutions #Criteria

After 15 years with Marriott, I took on a new challenge and stepped into the contact center space. To truly understand the landscape, I needed exposure to what other companies were doing, what technologies were shaping the industry, and what vendors were providing cutting-edge solutions. ? That’s why I joined the CCW Advisory Board - to collaborate with industry leaders, exchange best practices, and bring fresh, innovative ideas back to my team. CCW isn’t just an event; it’s a must-attend experience for anyone looking to optimize customer engagement and position themselves at the forefront of CX innovation. ? From Las Vegas to Orlando to Nashville, CCW has given me the insights and connections to drive Marriott’s customer engagement strategy forward. Now, I invite you to be part of the conversation. ? Join me at Customer Contact Week?this June in Las Vegas, and take your customer experience strategy to the next level:?https://bit.ly/CCWVegas25 ? #MarriottInternational #CustomerContactWeek #CCWVegas #CX #CustomerExperience #Innovation #Leadership

? Morning Highlights from Day 2 at #CCWExchange! ?? AI & Analytics in Action – Mary Beth Green, Josue H. Berlanga, Kristopher Moore, and Brian Cantor kicked off the day with a deep dive into how predictive insights and AI-driven analytics are revolutionizing hyper-personalization and smarter decision-making. ?? Future-Proofing the Workforce – Lisa Williams, Alana McCloskey, Melissa B. Johnson, and Brian Cantor shared strategies to keep teams engaged, up-skilled, and ready for whatever comes next. ?? AI Meets Ethics – Ford’s Kalifa Oliver, Ph.D. delivered a powerful keynote on balancing AI innovation with fairness and inclusivity in the employee experience. ?? Book Signing – Attendees got an opportunity to grab a signed copy of Kalifa Oliver, Ph.D.'s new book, I Think I Love My Job! Energy is high, conversations are meaningful, and the day is only just begun. Customer Contact Week #CMPExchangeSeries #CX #CustomerContactWeek

Want to explore how you can leverage omnichannel customer service software to create seamless customer journeys in 2025? In the latest blog from CCW, we discuss the rise of consumer expectations and how brands must integrate customer touchpoints with real-time data synchronization and predictive analytics to ensure consistent service. Your business can create a unified customer journey that boosts satisfaction, loyalty, and long-term success by balancing this level of automation with human support. Read the full blog here: https://lnkd.in/g_8a65Pd #CustomerContactWeek #CustomerExperience #CustomerService #CX #AI #AIinCX #Omnichannel #Blog