Customer Contact Week

?? New consumer data alert! Did you know that feedback to companies has decreased by 8% in the past year? In a time where feedback is critical for operational improvement, this is eye-opening. Meanwhile, a whopping 82% of contact center leaders are prioritizing AI and automation. ?? Changes are inevitable! If you manage a customer contact center, Customer Contact Week Orlando from January 27-29 is a must-attend. Over 70 sessions focused on AI, self-service, and redefining customer satisfaction await you. Plus, I have a 20% discount for you! Check the comments for details. #CustomerExperience #AI #Innovation

The CCW Executive Exchange March 2025 Agenda is LIVE! Connect with the brightest minds in customer contact, benchmark your operations, and leave with refreshed strategies at the invite-only CCW Executive Exchange this March 12-14 in Austin, TX. You can dive into the full speaker and topic lineup here: https://bit.ly/48ZOPiV Critical Program Themes: ?? People - Empower Teams & Enhance Culture ?? Process - Streamline Operations & Reduce Complexity ?? Technology - Innovate with Advanced AI, Analytics, & Automation Request your invitation at www.ccwexchangemarch.com or reach out to Jaime Rinaldi to see if you qualify! Joe Parker, Kalifa Oliver, Ph.D., Dr. Angel D., Libba Sapitsky, Fred Kleiman, Chad Scarbrough, Kristopher Moore, Daniel Haden, Josue H. Berlanga, Leonard Green, Srinivas Billa, Mary Beth Green, Arun Nandi, Lisa Williams, Jay B., Alana McCloskey #CCWExchange #CustomerManagementPractice

The full agenda for CCW Orlando (January 27-29, 2025) is officially here! Whether you're just beginning to explore AI, in the sourcing stage, or ready to scale your integration, this event is designed to support your journey. At CCW Orlando, you’ll find: Tailored AI Content - Sessions for every stage of the AI journey, helping you navigate AI’s impact on customer contact. Hands-on Training - The Leadership in AI Certificate Program equips you to lead AI initiatives confidently. Direct Access to Industry Experts - Hear from leaders at PayPal, Nielsen, UnitedHealthcare, and more on actionable AI applications that will shape 2025. Session Highlights: Crawl, Walk, Run - Implementing AI in Customer Service with Confidence: Gain practical steps to make AI manageable and scalable. Change Management Do's and Don'ts - Integrating Generative AI into Contact Center Technology - Learn strategies for automation adoption and cost-saving approaches. Back to Basics - Building a CX Strategy that Drives Business Growth: Create a CX roadmap to boost retention, loyalty, and growth. Bridging the Gap - Designing Cross-Functional Teams for Tech-Driven Transformation - Discover team-building tactics that bridge technical and operational innovation. Get your copy of the event agenda at the link below to see how CCW Orlando can be your guide to AI success! https://lnkd.in/gnnEeAmy #CustomerContactWeek #CustomerContact #CustomerExperience #CustomerService #CustomerJourney #Orlando #Event #CX #Agenda #Copy #AI #Success

Professional communities aren’t just there to exchange industry insights and accelerate careers—they’re safe havens for when we feel lost, undeserving, and uncertain of our path. Read Shiwon Oh's recap of every impactful and empowering CCWomen moment from last month's Customer Contact Week in Nashville at the link below.

Take ownership of AI to transform your contact center ?? Unlock unparalleled strategic advantages for your customer contact and CX teams with insights from Serena H. Huang, Ph.D.! Click the link below to read more about her course overview and key takeaways in the #CCWOrlando event brochure! https://lnkd.in/gYn4wK65 #CustomerContactWeek #CustomerContact #CustomerExperience #CustomerService #CustomerJourney #Orlando #Event #CX #Brochure #Overview #Takeaways

Just a couple more days to take advantage of our Buy One, Get One deal for End User tickets to #CCWOrlando! ?? The last day of this amazing offer is this Friday, November 15th, so hurry now and get your passes today! No code necessary! Click here to register: https://lnkd.in/gZajnuXi #CustomerContactWeek #CustomerContact #CustomerService #CustomerExperience #CX #Event #Orlando #AI #Register

Exciting kickoff to the #CCWExchange in Phoenix! It’s always insightful to hear from our Customer Contact Week Advisory Board Members, Becky Ploeger and Natalie Beckerman as they tackle some of the biggest challenges in customer contact ??

It's 11/11! Make a wish ?? Our wish? For YOU to check out the full agenda for #CCWOrlando! It's out now! Click the link below to see for yourself! https://lnkd.in/gTumTxte #CustomerContactWeek #CustomerContact #CustomerService #CustomerExperience #CX #Event #Orlando #AI #Agenda #Wish

With the CMP Research Prism, buyer’s remorse can be avoided and ideal customer outcomes can be achieved.?? ? In his latest contribution to Forbes, ?Shep Hyken details CMP Research’s brand new CX technology assessment framework used to evaluate an investment in technology, and walks through the evaluation criteria and questions you need to ask to make a good decision about your next tech investment. Click the link below to read the full article.

Balancing human and AI contact center agents ?? Shelly Griessel, Vice President of Customer Support at JetBlue, shared some insights from her team's successful AI agent deployment at #CCWNashville this year in this piece from CX Today. Click this link to read more: https://lnkd.in/eSTpbpw5 #CCWNashville #TechatWork #Tech #CustomerContact #CustomerContactWeek #CustomerExperience #CustomerJourney #Event #Nashville #JetBlue #AI #CXToday