Counting Change Podcast

Top stories that you should know this week-

??? Budget is the barrier to AI? What barriers do you face when adopting new technologies? Ryan Goellner, Executive Vice President of Technology and Project Management at Gate City Bank, sits down with us at the Counting Change Podcast to discuss the transformative impact of generative AI in community banking. _____ #CommunityBanking #TechnologyAdoption #AI Find the Counting Change Podcast on Spotify, Amazon, or Apple to keep up with the latest in the world of community banks and credit unions.

This week, we sit down with Ryan Goellner to understand the transformative impact of generative AI in community banking. "Everyone is talking about generative AI..." Ryan Goellner, Executive Vice President of Technology and Project Management at Gate City Bank, discusses the significance of data structure for AI applications?and the potential of AI to enhance customer service.?Ryan also explains the challenges of adopting AI technologies, including budget constraints and data quality issues, while highlighting the importance of ROI from AI investments. Here are some key takeaways from the episode... - Data structure is crucial for effective AI implementation. - AI can enhance customer service with 24/7 support. - Investing in AI requires careful consideration of ROI. - Engaging with customers is key to successful AI integration. Stream the episode now on your favorite podcast platform and join the conversation to hear more about how you can drive customer service with AI. #CommunityBanking #AI #GenerativeAI #CustomerService Ascent Platform, the leader in digital experience solutions for financial institutions, hosts the Counting Change Podcast.

We love asking this question on our show- what is the worst application/form you have ever had to fill out? From frustrating experiences with DMV, to complaints about medical forms, each episode highlights how important forms can be to the customer experience. What is the latest form you hated filling out? _____ Be sure to follow us at Ascent Platform to get highlight clips of our show every Thursday

This week, we sit down with Traci Michel to understand how technology can simplify member experiences, drive innovation, and enhance employee efficiency. "Members just want simplicity." Traci Michel, Chief Operating Officer at Metro Credit Union, discusses empowering employees through technology and driving innovation and member satisfaction in credit unions. Here are some key takeaways from the episode... - Technology is crucial for empowering employees in credit unions. - Simplifying processes can enhance member experiences significantly. - AI can help reduce low-value tasks for employees. - Proactive service delivery can prevent issues before they arise. Stream the episode now on your favorite podcast platform and join the conversation to hear more about how you can use technology to drive #CreditUnion #EmployeeEmpowerment #MemberExperience Ascent Platform, the leader in digital experience solutions for financial institutions, hosts the Counting Change Podcast.

This week, we sit down with Jeff Barrage to understand the role of clean data in unlocking AI's full potential for banking. "You have to serve the entire community. So you have to clean that data. You have to have a data mindset..." Jeff Barrage, SVP Chief Information Officer at United Solutions Company, discusses the importance of clean data in banking, the challenges credit unions face with technology utilization, and the impact of legacy systems on data management. Here are some key takeaways from the episode... - Legacy systems are accepted as part of the current landscape. - Immediate ROI is critical when investing in new technology. - Clean data is essential for credit unions to effectively serve all communities. - Democratization of data tools allows broader access beyond just developers. - Organizations that fail to adopt AI risk falling behind in data analysis. Stream the episode now on your favorite podcast platform and join the conversation to hear more about how you can drive clean data in your institution. #CleanData #Banking #AI Ascent Platform, the leader in digital experience solutions for financial institutions, hosts the Counting Change Podcast.

Listen to a new episode tomorrow with Jeff Barrage, the SVP Chief Information Officer of United Solutions Company. Jeff discusses the role of clean data in unlocking AI's full potential for banking. Available at 7 am ET, listen to the newest episode with our Ascent Platform hosts and Jeff as they uncover the what the future holds for data and AI in financial institutions.

??? Do you think money is the end product? Trey Maust from Lewis & Clark Bank sat down with us this week on the Counting Change Podcast to explore the importance of experience in financial institutions. _____ #CommunityBank #CustomerExperience #Accessibility Listen to the full episode on Spotify, Amazon, or Apple to keep up with the latest in the world of community banks and credit unions.

This week, we sit down with Trey Maust to understand the importance of experience in financial institutions. "The concept of banks oftentimes looks at money as the end product, but consumers and businesses don't. I certainly don't look at money as an end product. I look at it as a means to conduct the activity that I want to either in my personal life or my business life." Trey Maust, Executive Chairman and Co-Founder at Lewis & Clark Bank, discusses the evolution of customer experience in banking, and the future of financial institutions. Here are some key takeaways from the episode... - Customer experience in banking has evolved from accessibility to seamless integration into daily life. - The future of banking lies in becoming an integrated part of the economy, much like electricity. - Regulatory compliance is a significant challenge for banks, especially with new laws like 1033. - Embedded banking will allow banks to power businesses more effectively. Stream the episode now on your favorite podcast platform and join the conversation to hear more about how you can drive customer experience. #Integration #Banking #Experience Ascent Platform, the leader in digital experience solutions for financial institutions, hosts the Counting Change Podcast.

Listen to a new episode tomorrow with Trey Maust, the Executive Chairman and Co-Founder of Lewis & Clark Bank. Trey covers the importance of experience in financial institutions and the potential that technology plays in enabling better experience. Available at 7 am ET, listen to the newest episode with our Ascent Platform hosts and Trey as they uncover the future of experience in financial institutions.