CMP Exchange Series

Thank you, Alana McCloskey, for contributing to such an impactful discussion on future-proofing the workforce! Your insights on engagement, upskilling, and innovation are exactly the kind of forward-thinking strategies that make this event so valuable. ?? ?? #CCWExchange

? Morning Highlights from Day 2 at #CCWExchange! ?? AI & Analytics in Action – Mary Beth Green, Josue H. Berlanga, Kristopher Moore, and Brian Cantor kicked off the day with a deep dive into how predictive insights and AI-driven analytics are revolutionizing hyper-personalization and smarter decision-making. ?? Future-Proofing the Workforce – Lisa Williams, Alana McCloskey, Melissa B. Johnson, and Brian Cantor shared strategies to keep teams engaged, up-skilled, and ready for whatever comes next. ?? AI Meets Ethics – Ford’s Kalifa Oliver, Ph.D. delivered a powerful keynote on balancing AI innovation with fairness and inclusivity in the employee experience. ?? Book Signing – Attendees got an opportunity to grab a signed copy of Kalifa Oliver, Ph.D.'s new book, I Think I Love My Job! Energy is high, conversations are meaningful, and the day is only just begun. Customer Contact Week #CMPExchangeSeries #CX #CustomerContactWeek

We loved closing Day 1 of the #CCWExchange with a lively Welcome Reception! ???? It was great to see everyone connecting and setting the stage for meaningful conversations. Looking forward to another day of collaboration and insights!

Wrapping up an insightful day at the #CCWExchange with some of our key takeaways: 1?? Balancing Cost Efficiency with Quality CX: In today's market, reducing costs without sacrificing customer satisfaction is critical. Leaders explored strategies to streamline operations, optimize tech partnerships, and implement AI-powered support to drive efficiency while maintaining exceptional service. 2?? AI & Data are Driving Business Transformation: Keynotes from Arun Nandi with Unilever & Dr. Angel D. with JP Morgan Chase highlighted the power of AI, machine learning, and agility in modernizing legacy systems, improving decision-making, and fostering inclusive, human-centered CX strategies. 3?? AI is Only as Powerful as Its People: Tech alone doesn’t drive transformation. Sessions on agent enablement & L&D focused on how AI-driven insights, training, and culture shifts empower employees and elevate CX. Thank you to all the Day 1 Speakers for bringing the energy ? Jordan Zivoder, Daniel Haden, Fred Kleiman, Arun Nandi, Dr. Angel D., Ian Tempro, Tiffany Cotterman, PhD Customer Contact Week #CMPExchangeSeries #CustomerExperience? #Leadership

?? What a start to the #CCWExchange here in Austin, TX! We kicked off with powerful insights on Conversational IVR, AI-driven CX, and Leveraging Customer Data—plus some great brunch conversations! We’re buzzing with excitement as we keep the momentum going into the next few days! Customer Contact Week? #CMPExchangeSeries? #NetworkingEvent #CXSolutions

?? BIG NEWS ?? We’re thrilled to announce the inaugural Customer Analytics Exchange this July 23-25 in Austin, TX! As customer expectations continue to evolve, leveraging advanced analytics, AI, and behavioral intelligence is no longer a competitive advantage—it’s a necessity ? Created exclusively for senior executives committed to shaping the future of CX through data-driven insights – Customer Analytics Exchange is designed to deliver actionable strategies to help you harness the full potential of customer data??? Check out the full Agenda: https://bit.ly/4kI07O9

? We can't believe the #CCWExchange is just 2 weeks away! Join Arun Nandi, Head of Data & Analytics at Unilever for his session on navigating a centralized data strategy across business units like customer service, supply chain, marketing, and sales—showcasing how Unilever unlocks operational excellence and enhances the customer journey across its vast portfolio. ?? View the Full Session Lineup: https://bit.ly/4gYsDYQ #CMPExchangeSeries #CustomerContactWeek #CXEvent

?? As we close out the CCW Emerging Tech Exchange, we want to thank everyone who attended, shared their experiences, and contributed to an insightful 3 days in San Francisco! ??We hope everyone who joined us is feeling inspired, motivated, and prepared to reach your goals ?Special thank you to our speakers for bringing their experience, energy, and passion to every session Rajamma Krishnamurthy, Andrea Ramirez, Kim Cochran, Sunzay Passari, Ian Dewar, TS Balaji, Shannon Burch, Baylie Brenner-Bruzgis, Anurag Avlash, Syam Suri, Linda Aiello, Hobson Powell

Thank you for sharing your insights with us at the #CCWExchange!

Ian Dewar, Sr Director of Global Strategy at Anthropologie, closed out Day 2 sharing how he came to his personal philosophy of building loyalty through connection and how he’s bringing this framework to Anthropologie to delight and deliver beyond customer expectations ??