CCW Digital

92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. ? In TOMORROW’s CCW Digital Seminar Series, we’ll cover “Knowledge Management & Agent Assist,” showing you how to leverage knowledge management to enhance agent expertise, improve decision-making, streamline communication, and break down silos.? ? Click the link below to register and earn your certificate in ‘Knowledge Management for Customer Contact’ and unlock the key to consistent, effective support.

We're excited to partner with CookUnity to talk through how you can embed CX across your organization to create CX-first product and brand experience. Register now: ?? https://lnkd.in/efmgmh2N

Join us for The AI Promiseland: How to Transform and Embed CX Across Your Organization, a must-attend webinar that will show you how AI can drive growth, empower your team, and create a culture centered on customer success. Save your seat here: https://lnkd.in/efmgmh2N Our expert speakers will walk you through: ?? The step-by-step journey to AI success, with real-world examples. ?? Strategies to upskill agents, empowering their career advancement. ?? Insights into using AI to boost team efficiency and enhance customer experiences. Don’t miss this opportunity to redefine what CX means for your organization. #AISuccess #TeamEmpowerment #CXTrends

?? Don’t miss out! Tomorrow, Cognigy's Agentic AI webinar airs, taking enterprise contact centers to the next level. Get ready for a firsthand look at the future of customer interactions: ?? Autonomous reasoning and decision-making ?? Strategic memory and context-driven actions ?? Seamless collaboration between AI and human agents If you haven’t already, save your seat for a deep dive into the world's first enterprise Agentic AI platform. Register here: https://hubs.la/Q02X0jDN0

Join?PolyAI on November 14th for VOX: Horizons. This event brings together visionaries, innovators, and industry leaders to explore how voice AI is reshaping customer experience. Register now to learn more about real-world applications of voice AI from Hopper, Simplyhealth, OpenTable, NVIDIA, and more -?https://bit.ly/3XG0TSW Get insight into how businesses are revolutionizing customer engagement, personalizing interactions, and creating lifelike AI experiences. ?? Learn practical AI strategies for your contact center ?? See real success stories from CX leaders ? Drive meaningful AI initiatives within your organization ?? November 14th ?? https://bit.ly/3XG0TSW #VOX2024 #FutureOfContactCenters #CustomerExperienceLeaders

92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. ? In TOMORROW’s CCW Digital Seminar Series, we’ll cover “Knowledge Management & Agent Assist,” showing you how to leverage knowledge management to enhance agent expertise, improve decision-making, streamline communication, and break down silos.? ? Click the link below to register and earn your certificate in ‘Knowledge Management for Customer Contact’ and unlock the key to consistent, effective support.

?? Our Latest Insights ?? At CCW Digital, we're committed to providing the latest trends and strategies shaping customer experience and employee engagement. Don't miss out on our popular recent reports: ?? Reimagining Frontline Leadership in the Age of AI — Discover how AI can empower frontline leaders and reshape management for modern CX teams. Get the report here: https://lnkd.in/eNNsGT3C ?? How Predictive Experiences Will Power Next-Generation Support — Learn how predictive analytics can transform support, boosting personalization and proactive service. Get the full report: https://lnkd.in/gCtqV5au ?? New Trends in Contact Center Employee Experience — Uncover essential trends redefining employee engagement and success in the contact center space. Get the full report: https://lnkd.in/egtbWrcf ?? Pre-Register: Unlocking The True Power of Customer & Employee Intelligence — Be the first to access insights on leveraging intelligence for better CX and EX outcomes. Pre-Register here: https://lnkd.in/eKrXrt75

Join Cognigy for an exclusive webinar on November 14 to explore Next-Gen AI Agents Purpose-Built for Enterprise Contact Centers with Cognigy’s groundbreaking Agentic AI. Secure your spot now and get a firsthand look at the world's first enterprise Agentic AI platform: https://hubs.la/Q02X0jDN0 Imagine an autonomous AI Workforce that:? ?? Thinks and reasons like humans? ?? Uses short- and long-term memory for strategic planning? ?? Delivers outcome-driven actions tailored to your enterprise? ?? Collaborates seamlessly with AI and human agents alike. ?? Date: November 14, 2024 ?? Time: 8:00 AM (PT)