A new future is being written for the automotive industry. More than just enhancements to technology, the industry is undergoing fundamental changes that are altering business models and how brands will interact with their customers for generations to come. At Capgemini we believe we have a role to play in inventing the future of the mobility industry. We partner with our industry-leading clients to enable the success of their business transformation, guide them along their journey through this new competitive landscape, and ensure future business performance and growth.
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?? Our latest report on #CustomerExperience in Automotive is packed with game-changing insights! ?? Discover how #DigitalTransformation, AI, and sustainability are reshaping the #AutomotiveIndustry. Whether you're a consumer or a business, this report has something for everyone. ?? Read the full report: https://lnkd.in/geJv9Ztw Join the conversation and share your thoughts on the future of automotive customer experience! ???
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Exceptional customer service does more than just driving purchases – it creates a robust brand image, makes customers feel valued, and encourages long-term loyalty. However, in our latest survey, 61% of consumers rank effective and speedy issue resolution among their top five priorities, but only 45% report regularly receiving it. Grab your copy of our report "Unleashing the value of customer service" to understand how your organization can reimagine its #CustomerService to unleash its full power ?? https://bit.ly/3FBFbs4 #GenAI #AgenticAI #CustomerExperience
?? Join us at HANNOVER MESSE and dive into the future of #IntelligentIndustry! ?????? ?????????????? ??Discover how compound thinking—a smart mix of #DigitalTransformation, physical engineering, and sustainability—can help you achieve long-term success ??Learn to design systems that are intelligent, efficient, and adaptive to drive innovation and create sustainable value ? Experience transformation beyond just tech; it's a mindset shift. See how embracing software-centric models and solutions can amplify impact ?? Meet our experts across the value chain and witness our connected intelligent industry approach in action ?? Explore automotive innovation at #HannoverMesse25 from March 31 – April 4, 2025. Find us in Hall 15, Booth F52. Learn more https://bit.ly/3X8jwxC #HM25 #FutureOfMobility
The Battery-as-a-Service (BaaS) model is revolutionizing the electric vehicle (EV) market by allowing owners to lease or rent their batteries instead of buying them. This approach makes EVs more accessible to a broader range of consumers. ?? Over half (52%) of automotive organizations are exploring BaaS to counter the slowdown in EV adoption amid falling subsidies. Additionally, nearly two in three auto organizations are considering battery leasing options. ?? Since the recent policy update allowing car owners to buy their batteries over the long term, more than 70% of car buyers have subscribed to the rental service. The BaaS model is paving the way for a more sustainable and inclusive EV ecosystem. Our latest report "The battery revolution: Shaping tomorrow’s mobility and energy" explores these challenges and also shares ways in which your organization can accelerate to a battery-driven sustainable future. Grab your copy now ?? https://bit.ly/41tIFFK #BatteryProduction #SustainableMobility #CleanEnergy
Celebrating role models and their words of wisdom on #IWD2025 (and every day ??) At Capgemini, men AND women are driving the future of automotive. ?? Today, on International Women’s Day, we celebrate some of the women leaders who are shaping the future of mobility and paving the way for more women to join the industry. ?? Having forged successful careers in domains as diverse as enterprise IT, engineering, software, supply chain, strategy and sustainability, these outstanding role models share their words of wisdom for women considering a career in automotive today. Check them out Our thanks to Neha Arolkar Emmanuelle Bischoffe Cluzel?? Nino Nikolaishvili Fabienne LEFEVER Marie-Fleur Revel Christina Piasek Jayashree R. Laurence No?l and all of the other women across the #AutomotiveIndustry who are shaping a positive #FutureOfMobility and inspiring others to do the same.?
Mastering software is a key priority for automotive OEMs. How does Capgemini help clients address this strategic priority? ? Hear from Capgemini Automotive software expert Michael Tenschert as he explains how we help build scalable, flexible solutions from scratch, while also supporting legacy technology?landscapes and portfolios. ? Our ability to assume responsibility for the entire software development lifecycle can be a real-game changer, freeing up resources to differentiate and add value through innovative,? ? Check it out ?? https://lnkd.in/dXbdG9H6??
Are customers satisfied with #CustomerService today? And how could #GenAI be a real game changer? In our upcoming report on customer service transformation, the Capgemini Research Institute surveyed customer service across various industries: Banking and insurance, automotive, retail, telecom, travel and hospitality, utilities, and public services. Subscribe now to automatically get the report upon launch: https://bit.ly/3QxrZXt
Unlock the key to winning customer loyalty in the #AutomotiveIndustry! ?? Learn how the automotive industry can catch up with #CustomerExperience expectations in our latest report from the Capgemini Research Institute. ?? ?? Key insights include: ? The gap between customer and executive perceptions of CX ? The importance of digital, hassle-free, and sustainable experiences ? Strategies for improving brand loyalty and financial gains Don't miss out on these valuable insights! Read the full report here: https://bit.ly/3BTWVNt
Great news! Capgemini has been named a Leader in The Forrester Wave?: Customer Experience Strategy Consulting Services, Q4 2024. We are recognized in the report as “?? ???????? ?????? ?????? ?????????????????????????? ?????????????? ?????? ???? ???????????????????? ???????? ?????????????? ???????????? ?????????????????????? ???????????? ???? ???????????????????????????? ?????? ????????????????????.” #CustomerCentricity is key to staying competitive in this continuously evolving world. At Capgemini, we are committed to delivering purpose-led customer experiences and reinvention strategies that help clients grow and thrive in the new eco-digital era. Read your complimentary copy of the Forrester report today ?? https://bit.ly/4khno9G
Battery technology is revolutionizing the automotive industry by enhancing grid stabilization and renewable integration, while also unlocking new monetization opportunities for energy and utility firms. However, this journey is not without its challenges. Financial viability and regulatory hurdles remain significant barriers. Our research highlights that technological challenges also impede the development of efficient battery storage systems: ?? 65% of automotive organizations cite the lack of robust grid infrastructure and advanced control systems. ?? 55% of energy and utility firms face complexities in developing long- and short-duration storage solutions. ?? 55% of energy and utility firms also note the absence of standardized market structures to support widespread battery deployment. Our latest report, "The Battery Revolution: Shaping Tomorrow’s Mobility and Energy," delves into these challenges and offers strategies to help your organization accelerate towards a battery-driven, sustainable future. Grab your copy here ?? https://bit.ly/41tIFFK #AutomotiveIndustry #BatterySupply #SustainableMobility