Capgemini Automotive

Customer experience is a key differentiator for?#automotive?brands today. Learn how we’re helping Volkswagen Group address and exceed evolving customer expectations with ONE.CRM.? ? Working together with Volkswagen Group, CARIAD and Salesforce, we built and integrated a cloud-based, omnichannel CRM solution that empowers 5 different?#VWGroup?brands and their representatives to meet customers and satisfy their needs wherever they are on their customer journeys.? ? Check it out the full story here:?https://bit.ly/3XJmvgg ? #CustomerExperience

?? Our latest report on #CustomerExperience in Automotive is packed with game-changing insights! ?? Discover how #DigitalTransformation, AI, and sustainability are reshaping the #AutomotiveIndustry. Whether you're a consumer or a business, this report has something for everyone. ?? Read the full report: https://lnkd.in/geJv9Ztw Join the conversation and share your thoughts on the future of automotive customer experience! ???

Exceptional customer service does more than just driving purchases – it creates a robust brand image, makes customers feel valued, and encourages long-term loyalty. However, in our latest survey, 61% of consumers rank effective and speedy issue resolution among their top five priorities, but only 45% report regularly receiving it. Grab your copy of our report "Unleashing the value of customer service" to understand how your organization can reimagine its #CustomerService to unleash its full power ?? https://bit.ly/3FBFbs4 #GenAI #AgenticAI #CustomerExperience

?? Join us at HANNOVER MESSE and dive into the future of #IntelligentIndustry! ?????? ?????????????? ??Discover how compound thinking—a smart mix of #DigitalTransformation, physical engineering, and sustainability—can help you achieve long-term success ??Learn to design systems that are intelligent, efficient, and adaptive to drive innovation and create sustainable value ? Experience transformation beyond just tech; it's a mindset shift. See how embracing software-centric models and solutions can amplify impact ?? Meet our experts across the value chain and witness our connected intelligent industry approach in action ?? Explore automotive innovation at #HannoverMesse25 from March 31 – April 4, 2025. Find us in Hall 15, Booth F52. Learn more https://bit.ly/3X8jwxC #HM25 #FutureOfMobility

The Battery-as-a-Service (BaaS) model is revolutionizing the electric vehicle (EV) market by allowing owners to lease or rent their batteries instead of buying them. This approach makes EVs more accessible to a broader range of consumers. ?? Over half (52%) of automotive organizations are exploring BaaS to counter the slowdown in EV adoption amid falling subsidies. Additionally, nearly two in three auto organizations are considering battery leasing options. ?? Since the recent policy update allowing car owners to buy their batteries over the long term, more than 70% of car buyers have subscribed to the rental service. The BaaS model is paving the way for a more sustainable and inclusive EV ecosystem. Our latest report "The battery revolution: Shaping tomorrow’s mobility and energy" explores these challenges and also shares ways in which your organization can accelerate to a battery-driven sustainable future. Grab your copy now ?? https://bit.ly/41tIFFK #BatteryProduction #SustainableMobility #CleanEnergy

Celebrating role models and their words of wisdom on #IWD2025 (and every day ??) At Capgemini, men AND women are driving the future of automotive. ?? Today, on International Women’s Day, we celebrate some of the women leaders who are shaping the future of mobility and paving the way for more women to join the industry. ?? Having forged successful careers in domains as diverse as enterprise IT, engineering, software, supply chain, strategy and sustainability, these outstanding role models share their words of wisdom for women considering a career in automotive today. Check them out Our thanks to Neha Arolkar Emmanuelle Bischoffe Cluzel?? Nino Nikolaishvili Fabienne LEFEVER Marie-Fleur Revel Christina Piasek Jayashree R. Laurence No?l and all of the other women across the #AutomotiveIndustry who are shaping a positive #FutureOfMobility and inspiring others to do the same.?

Mastering software is a key priority for automotive OEMs. How does Capgemini help clients address this strategic priority? ? Hear from Capgemini Automotive software expert Michael Tenschert as he explains how we help build scalable, flexible solutions from scratch, while also supporting legacy technology?landscapes and portfolios. ? Our ability to assume responsibility for the entire software development lifecycle can be a real-game changer, freeing up resources to differentiate and add value through innovative,? ? Check it out ?? https://lnkd.in/dXbdG9H6??

Are customers satisfied with #CustomerService today? And how could #GenAI be a real game changer? In our upcoming report on customer service transformation, the Capgemini Research Institute surveyed customer service across various industries: Banking and insurance, automotive, retail, telecom, travel and hospitality, utilities, and public services. Subscribe now to automatically get the report upon launch: https://bit.ly/3QxrZXt

Unlock the key to winning customer loyalty in the #AutomotiveIndustry! ?? Learn how the automotive industry can catch up with #CustomerExperience expectations in our latest report from the Capgemini Research Institute. ?? ?? Key insights include: ? The gap between customer and executive perceptions of CX ? The importance of digital, hassle-free, and sustainable experiences ? Strategies for improving brand loyalty and financial gains Don't miss out on these valuable insights! Read the full report here: https://bit.ly/3BTWVNt

Great news! Capgemini has been named a Leader in The Forrester Wave?: Customer Experience Strategy Consulting Services, Q4 2024. We are recognized in the report as “?? ???????? ?????? ?????? ?????????????????????????? ?????????????? ?????? ???? ???????????????????? ???????? ?????????????? ???????????? ?????????????????????? ???????????? ???? ???????????????????????????? ?????? ????????????????????.” #CustomerCentricity is key to staying competitive in this continuously evolving world. At Capgemini, we are committed to delivering purpose-led customer experiences and reinvention strategies that help clients grow and thrive in the new eco-digital era. Read your complimentary copy of the Forrester report today ?? https://bit.ly/4khno9G