Zoom vs. Microsoft Teams: Which UCaaS solution is better for your business?

This article originally appeared on the Stratosphere Networks website.

Do you want to migrate your phone system to the cloud or switch to a better Unified Communications as a Service (UCaaS) offering but don’t have the time to conduct in-depth research?

With so many players active in the rapidly changing UCaaS marketplace, determining which option aligns with your unique needs and goals can be time-consuming and stressful. That’s where we come in.

Our trusted technology advisors have over 20 years of experience with UCaaS, partnerships with leading suppliers, knowledge of niche solutions, and access to the latest market data. We’ve already done the homework for you.

Another vital element in our advisory arsenal is a tool that can instantly generate comprehensive comparison matrices showing how providers compare side-by-side.

In this “versus” blog series, we demonstrate the value of these objective matrices. This blog entry focuses on Zoom versus Microsoft Teams.

Before you review the matrix, here’s some essential background information about each UCaaS provider.

UCaaS supplier profile: Zoom

This San Jose, CA-based supplier has delivered video communication solutions since 2011 and exploded in popularity in 2020 when people needed an intuitive platform to stay connected with friends, family and colleagues. UCaaS from Zoom promotes productivity and collaboration from any location with an easy-to-use interface, security, reliability, scalability, and HD video and audio.

If you deploy Zoom’s UCaaS offering, adding telephony users to your meetings is simple. Additionally, if you’re migrating from an on-premises phone system, selecting this supplier can streamline the process if your employees already have experience with the application. This UCaaS provider also offers native enhanced emergency calling and compliance recording capabilities.

As a Zoom certified integrator, our team can add value to your company’s Zoom environment and realize the full potential of Zoom Phone with design, deployment, and solution management services. By partnering with us, you’ll receive white-glove project management services and expert guidance to ensure that implementation goes smoothly and your Zoom software is configured to align with your specific needs.

UCaaS supplier profile: Microsoft Teams

Founded in 1975 and headquartered in Redmond, WA, Microsoft is well-known as a business software supplier. Many companies rely on the Microsoft 365 suite of cloud applications, which enables end users to work from anywhere via OneDrive, SharePoint, Outlook, Excel, Azure Active Directory, and Microsoft Teams.

If your business already utilizes Microsoft 365, you can turn Teams into a full-blown cloud phone system with landline features, such as making and receiving voice and video calls over PSTN or the internet. End users can attend and host meetings, make and take calls, collaborate, share files, and chat without leaving the app.

Note: We have Microsoft unified communications partners in our network that can help you voice-enable Teams for comprehensive cloud phone system functionality for less than what you’d pay if you went directly to Microsoft. Working with one of our partners for Teams direct routing can also come with advantages like lower seat minimums, additional support services, flexible licensing, and high-level security.

Download the full Matrix PDF here.

As a trusted partner of Microsoft and Zoom, we can offer an objective assessment and efficiently identify the best UCaaS offering for your business. Start today by calling 877-599-3999 or emailing [email protected]