Zoom AI Companion: Automate Routine Tasks and Focus on What Matters

In a recent survey, 75% of leaders reported manually taking notes and sharing action items with colleagues multiple times per week. For these respondents, the Zoom AI Companion has the potential to free up significant time, allowing them to focus on more strategic tasks. Additionally, 44% of leaders said they would use this extra time to develop better processes and workflows for their teams—an improvement that could drive collaboration and efficiency across organizations.

What is Zoom AI Companion?

Zoom AI Companion is an artificial intelligence assistant seamlessly integrated into the Zoom platform. It leverages advanced machine learning algorithms to automate routine tasks, enhance meeting productivity, and streamline collaboration. From generating meeting summaries to drafting emails, the AI Companion is designed as a versatile tool for professionals.

Key Features of Zoom AI Companion

1. Meeting Summaries

AI Companion can transcribe and summarize meeting discussions and action items, enabling participants to focus on the conversation rather than taking notes.

• Summaries are generated based on speech-to-text transcriptions.
• Hosts can start and stop the summary feature during the meeting.
• Summaries can be shared via email or viewed in group chats.

??Pro Tip: Use Smart Recording with AI Companion for additional post-meeting details.

2. Asking Questions During Meetings

Participants can interact with the AI Companion by asking questions in real time, such as:

• "Catch me up" if you join late.
• "Are there any action items?" for a quick overview.
• "Summarize what Sue said about this topic in 3 bullet points."

Key Details:

• Available in over 30 languages.
• The meeting host must enable this feature.
• Only content from the current meeting can be analyzed.

3. Document Creation and Refinement with Zoom Docs

Launched in August 2024, Zoom Docs is an AI-first collaborative document tool that transforms meeting content into actionable plans, checklists, and knowledge bases.

• Quickly generate and refine content with generative AI.
• Use templates, markdown, and keyboard shortcuts for faster document creation.
• Share documents during meetings with either temporary or persistent access.

4. Composing Emails and Chat Messages

AI Companion assists in drafting and replying to emails or chat messages based on user prompts.

• Languages Supported: Chat (38), Email (English only).
• Each user can use chat compose up to 30 times per day.

??Integration Required: Zoom Mail and Calendar clients must be enabled.

5. Summarizing Chat and SMS Threads

AI Companion simplifies long chat and SMS threads by providing concise summaries.

• Summarization supports team chats in 38 languages.
• SMS summarization is available only in English for threads from the last 24 hours.

6. Enhancing Zoom Phone Features

With a paid Zoom Phone license, AI Companion can:

• Summarize calls and extract tasks from voicemail transcripts.
• Prioritize voicemails based on predefined topics.
• Automatically summarize all calls.

Custom AI Companion Add-On

Zoom has announced a customizable AI Companion add-on, allowing organizations to tailor the AI experience to their specific needs. This add-on enables integration with internal and third-party applications, providing users with enhanced access to data across platforms like Atlassian (Jira & Confluence), Glean, Workday, Zendesk, ServiceNow, Box, Asana, and HubSpot. The custom AI Companion add-on is planned to be available for purchase in the first half of 2025 at $12 per user per month.

Privacy and Security

Zoom maintains a strong commitment to user privacy. The company does not use any customer audio, video, chat, screen sharing, attachments, or other communications content to train Zoom’s or third-party AI models. For detailed information, refer to the Zoom AI Companion Security and Privacy Whitepaper.

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