Is Zomato's acquisition of Uber Eats fundamentally lopsided or is it not?
On Tuesday, news started pouring in that Zomato had acquired Uber Eats India for a gargantuan sum of $350 Mn.
For Uber, this deal makes perfect sense. Despite pumping in a lot of money, they haven't been able to disrupt the market. The commissions are low. Order values are tiny and the only way to acquire and retain customers is through extravagant promotional offers. And here’s the thing. The Uber Eats India business was hemorrhaging cash for a while now. In fact, despite contributing only 3% to global orders, the Indian business accounted for close to 25% of the operational losses (in the global food delivery segment). And since the Uber IPO hasn’t exactly set the world on fire, there’s been a lot of chatter about Uber wanting to sell the food delivery business in India and pursue a path to profitability. So the deal makes a lot of sense for Uber.
But what’s in it for Zomato?
Now bear in mind, there’s already considerable overlap between food delivery apps. So it’s not like Zomato can suddenly acquire millions of unique users. Also, since Zomato is now on a mission to cut losses, many people contest that this acquisition makes very little financial sense.
However, that assessment isn't entirely accurate. For one, this battle isn’t necessarily about acquiring new customers. This battle is about getting to the top (and staying there).
Here’s a Venn Diagram to help drive home the point
The possibilities here are fixed. You could have users with only a single app — Uber Eats, Zomato or Swiggy. Then you have customers who use a certain combination of food delivery apps— Uber-Zomato, Zomato-Swiggy, and Swiggy-Uber. Finally, we have the bargain hunters who have all three apps in tow.
The first case is straightforward. Zomato gets direct access to the guy who’s only been using Uber Eats. That’s a solid lead. No questions asked. Then you have the combination users. For instance, consider the guy who uses both Uber and Zomato. Now that the acquisition is complete, all the orders that would have been routed through Uber Eats will now be routed through Zomato. That’s a definite plus, but Zomato already had access to the user. So it’s not a gamechanger either.
The next combination on the other hand — the Zomato-Swiggy user does not yield anything. He never had the Uber Eats app. So no gain here. Finally, we have the Swiggy-Uber user. Until now Zomato never had access to this little subset. With the acquisition, they can now compete with Swiggy on an even footing. We also have the bargain hunters with all three apps. But its unlikely Zomato is going to gain much here.
Apart from all this, you have the delivery partners and the restaurants and immediately you can see that this acquisition is more than just a tactic to acquire customers. It’s a counteroffensive set up to wage war with Swiggy. If the deal had gone the other way and Swiggy acquired Uber, Zomato would have had to cede a lot of market share. And making up lost ground is extremely challenging especially considering the food delivery business is a high cash burn segment. On the other hand, when you capture new markets and leverage extended economies of scale, you become more enticing i.e. your profitability prospects improve, venture money follows you and the likelihood of you surviving the long game goes up drastically. With the acquisition going through, the combined entity of Zomato and Uber Eats India is expected to corner more than a 50–55% market in terms of the number and value of orders. If all goes well, Zomato will pip Swiggy as the largest food delivery app in India.
And the most amazing thing here is that Zomato financed the entire deal through stock options without actually foregoing real cash. In return for the Uber Eats business, Zomato is expected to forego about 10% of its ownership. The whole thing is expected to be valued at about $350 Million. Also, with Uber now becoming a prominent investor in Zomato you can't rule our cross-promotional opportunities. Say, you booked an Uber to JP Nagar 4th Phase at 8 p.m on a cold windy Friday. Maybe you'll see a promotional offer for Zomato as you exit the cab and think to yourself— "Why not eat out today?"
Well, why not?
What do you think?
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Revolut | IIM Calcutta | IIT BHU | Ex-Entrepreneur
5 年Interesting viewpoint, though I do have some points troubling me though and still am unable to get to terms with the extremely high valuation at which Zomato acquired Uber Eats:? 1. The economies of scale that comes into play as?Zomato acquired Uber Eats is not significant since the operational efficiency of Zomato is much higher than that of Uber Eats on almost all fronts. 2. The only potential customer acquisition happens at the Uber Eats-Swiggy segment, which is not satisfactory a number to say that Zomato has acquired a significant customer base. 3. Cross promotional activity would've been used by Uber Eats and Uber as well - on the delivery side though - but the impact of it is still questionable. Though all these are definitely positive synergies in this acquisition, the minimal advantages from the synergies and financing through stock options losing almost a good 9.9% stake isn't a great sign for Zomato who's trying extremely hard to battle the likes of Swiggy which is the quicker growing, more efficient and better-performing player between the two Zomato.? Nevertheless, this is an excellent deal for Uber, given that it is not only taking a step towards better profitability but also shifting its foot from a weaker business in Uber Eats to a much stronger Zomato.
Tata Elxsi | TAS | IIM Bangalore (IIM B) | Ex- ZF
5 年Uber Eats being a late entrant in the market and without any visible USP was always the second food ordering app on everyone's phone. Swiggy and Zomato were the first choice apps. In this case, it does not make sense for Zomato to acquire Uber eats.?
Cofounder & Director- Product @ Aeria | IIM Kozhikode | Building Asia's 1st Tenant Experience Platform for commercial real estate
5 年For sure with this aquisition, customer base will increase for zomato but, will it be substantial growth in accounts that seems only perception. As for sure, Zomato can't offer similar crazy discounts by burning cash and will not repeat Uber's history. Also best is what for zomato, it will have good platform for cross promotion. For swiggy also, it can be helpful as promotional/ deal offers will be reduced for sure. Overall business will be better for both player than before #JohotahaiAcchekeliye
Strategic Finance at Google Cloud
5 年Would be useful to know the individual market share of each of the three.
Product & Tech | UK Global Talent Visa recipient | IIM-A Merit Scholar
5 年We're assuming a direct movement of customers from Uber Eats to Zomato. However it's not that simple if there's anything to take away from Grab's acquisition of Uber in SEA. 1) Customers might dislike zomato's service and therefore might choose swiggy over it. (Faster delivery isn't zomato's usp for sure) 2) The lost Uber Eats customers might be picked up by other players such as food panda in certain areas.