“Zero Distance to the Customer: The Key to Organizational Agility”

It is very difficult to argue with the extraordinary sustained performance at Haier!

Come join me at the Rendanheyi Network OpenTalk session:

?“Zero Distance to the Customer: The Key to Organizational Agility”

Session Overview: The COVID crisis is testing the adaptability of the world's organizations as never before—and most are coming up short. Traditional rule-choked power-structures are an untenable liability in a world of accelerating change and global mega-threats. We need the same sort of radical innovation in organizational models that we’ve seen in operating and business models. 

Over the past decade, Haier has been on a quest to build a company with “zero distance” between employees and customers. To that end, it divided its organization into thousands of microenterprises that can rapidly sense and respond to market shifts.  More of a self-organizing network than a formal hierarchy, Haier offers an ambitious yet practical model for increasing organizational resilience and achieving entrepreneurship at scale.

In this session, we will unpack the key attributes of Haier’s “zero-distance” model. We will also distill the lessons learned by other organizations that have embarked on similar journeys, including GE Appliances and e-commerce pioneer Zappos.  

It will be my honor to join along with Danah Zohar (The Quantum Leader), Michele Zanini (Co-author Humanocracy), John Bunch (Lead Organizational Designer at Zappos), and Kevin Nolan (Haier-GE Appliances). Get your tickets by September 14th at  https://opentalk2020.rendanheyi.com

I will be sharing my perspective on how to achieve Zero Distance to the Customer by using the principles of effective strategy execution design.

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