Is "Zero Defects" possible?
Ronny Schepmans
Consultant and Trainer for Quality ?? & Sustainability ???? focus at the customer and the shop floor | people centric transformations | creates impact with sustainability & quality
Everyone has heard about the “Zero Defects” concept. The idea was conceived in the 1980’s by quality guru Philip Crosby. His reasoning was that the quality costs in a company, caused by poor quality, reach zero when there are no defects. And so, he came to his famous quote and book: “Quality is Free”.
What does this mean now? I can already hear you thinking, zero mistakes, that's not realistic at all, because we just work with people and people make mistakes. Well, it is primarily about an ambition and especially the idea that you can prevent mistakes by working preventively. It's not about being perfect but rather about avoiding mistakes as a result of proactive thinking and continuous improvement. Zero Defects is about implementing a “zero error” mindset as part of the organizational culture.
Everyone has heard about the “Zero Defects” concept. The idea was conceived in the 1980’s by quality guru Philip Crosby. His reasoning was that the quality costs in a company, caused by poor quality, reach zero when there are no defects. And so, he came to his famous quote and book: “Quality is Free”.
What does this mean now? I can already hear you thinking, zero mistakes, that's not realistic at all, because we just work with people and people make mistakes. Well, it is primarily about an ambition and especially the idea that you can prevent mistakes by working preventively. It's not about being perfect but rather about avoiding mistakes as a result of proactive thinking and continuous improvement. Zero Defects is about implementing a “zero error” mindset as part of the organizational culture.
Senior Supplier Quality Manager
3 年to be built in cultural and drive for continued improvement per ISO