The A to Z of Customer Experience – ZB’s Promise

Delivering exceptional customer experience is more important than ever before in today’s fast-paced digital world. At ZB Financial Holdings, our International Virtual Service Centre (IVSC) is at the forefront of coordinating the Group’s seamless, round-the-clock support to our customers.

Operating 24/7/365, the IVSC is designed to handle a wide range of customer queries and enquiries, ensuring that every customer interaction is marked by convenience, speed and expertise.

At the heart of the IVSC is a team of dedicated professionals who provide prompt and effective solutions across multiple channels, including phone, email, social media, live chat and SMS. This omni-channel support ensures customers receive assistance through their preferred method, creating a smooth and hassle-free experience.

Below are some of the most frequently addressed queries handled by the IVSC, showcasing our dedication to customer satisfaction.

Account-Related Enquiries:

Our customers frequently inquire about their account balances, transaction history and account status. It’s important to then note MyZB Mobile also allows customers to view their statement and account balances for more added convenience.

Payment and Transfer Enquiries:

Customers have often asked questions about the status of fund transfers, processing times and transfer limits. Where customers would want to conduct transfers the most convenient way is using our Internet Banking, myzb.zb.co.zw/login, or MyZB Digital Platform, failing which customers are free to walk into any of our Service Centres for....Read more