Yuno Partners with Brazilian Retail Giant Reserva to Deliver Payments Growth & an Improved Customer Experience

Leading Brazilian retail fashion brand Reserva experienced unprecedented growth during the COVID-19 pandemic, and soon found its payment operations under significant strain and in need of a better solution. Leveraging Yuno’s payment orchestration platform, Reserva was able to simplify their payment operations, improve customer satisfaction and achieve 4% conversion rate growth in only three months.

Overcoming operational complexities with Yuno

With payment information scattered across multiple partners, Reserva’s technology team had to manage numerous partner integrations, while its finance team struggled with reconciliation across disconnected systems.?

Yuno’s comprehensive payment orchestration platform addressed these operational hurdles by centralizing Reserva’s payments and streamlining processes, delivering the perfect balance of efficiency and control.

Yuno’s dynamic payment routing gave Reserva the power to customize payment flows and achieve unprecedented efficiency. By leveraging metadata, the team could optimize routes for specific scenarios, such as installment plans.

“The impact on the end customer has been remarkable. Processing is quicker, there are fewer failures, and the experience is much smoother.”? -Claria Farias, Product Manager at Reserva

Elevating the customer experience

Yuno also enabled Reserva to meet and exceed the payment needs of their customers. By adapting payment options to specific customer needs and channels, Reserva achieved a high level of personalization.?

Additionally, Yuno’s centralized platform ensured faster resolution of payment-related issues. Delays that once caused frustration can now be addressed almost instantly, delivering a smooth, uninterrupted customer experience. Together, speed, flexibility, and problem-solving form the foundation of Reserva’s enhanced payment journey with Yuno.

Tangible results: 4% conversion boost in just three months

The partnership between Reserva and Yuno has delivered exceptional results in a short period. Within three months of launching Yuno’s solutions on the Reserva website, the company achieved a four-percentage-point increase in its purchase conversion rate.?

Farias emphasizes the significance of this achievement:?

“In an operation of our size, even one percentage point would be a huge win for the bottom line. Four points are a remarkable boost.”

Read the full story about how Reserva unlocked the power of payment orchestration with Yuno on our blog ?? https://bit.ly/41mC9Rp