If you're working abroad, do you need to adapt your business style to increase your success in an international career?
Suzanne Cartwright
Talent Acquisition Leader | Organisational Transformation | People & Culture | Building & training teams, processes and strategies | Licensed Master Practitioner & Certified NLP Trainer | Mindset & Communication Coach
You've secured your dream job in an exciting location abroad, you've got a fantastic new home, you're making new friends, seeing the sights and settling in well, and have started working abroad in your new international career.
What could possibly go wrong?As multinational, multicultural and multilingual organisations continue to expand with employees from all over the globe living and working in different cultures to their own, opportunities to commit social faux pas are rife!
It's no longer enough to say, “When in Rome … do as the Romans do”. Chances are the people you work with aren't actually from the country you're living in so all the normal rules of local culture might not apply.
Timekeeping in some cultures, such as Australia, Germany and China, it's considered rude to keep someone waiting for a business meeting. But in other countries, such as the United Arab Emirates, France, Spain and Russia, punctuality is not considered a virtue and is often treated casually, so you may be kept waiting before or during your meeting. In these circumstances it is advisable to be patient. Take the time to chat and establish good working relationships. Don't be put off if your meeting is interrupted by other guests or telephone conversations either, this is often the normal practice and may be a test of your patience!
Business lunches and dinners
In some countries business is regularly conducted over lunch or dinner. For example, hospitality is a way of life in the Arab world and business is frequently conducted over lunch or dinner — more than likely in a lavish hotel or restaurant. It is also considered polite to return the invitation.
Be careful about your eating habits though while conducting business meetings over a meal. In some countries, such as New Zealand, it is considered bad manners to discuss business during the meal; this should be conducted before or after the meal.
Communication
Australians are generally friendly and open, but directness and brevity are valued when communicating, whereas Germans like to take their time and consider their options in great detail. However, once the planning is over, a project will move very quickly and deadlines are expected to be honored.
Different cultures have different ways to greet business associates which may seem a little confusing or alien to you. For example, in China you might be greeted with a round of applause! You are expected to return the applause out of respect.
In some cultures, such as France, Germany and New Zealand you are expected to shake your business associates hands both at the beginning of the meeting and at the end.
Also consider eye contact when shaking hands. In New Zealand you should
maintain eye contact throughout the handshake, while in France the eye contact should be brief.
Handshakes are often accompanied with a slight bow or nod of the head in some cultures, for example, China, Germany and Japan. It is important to return this bow or nod as a mark of respect.
Be careful about making jokes that might be seen as inappropriate unless you're absolutely sure it will be well received and will lighten the mood.
Global community advantages
Many expats agree that there are immense benefits of living and working in a
global community for their business relationships and their careers.
But there's also lot to learn and take into account when conducting business on a global platform.
It can often be a minefield of social faux pas but the benefits and advantages to your business relationships and your career far outweigh the disadvantages.
CEO of Thinkcar Europe
8 年Great and very helpful. Thanks.
Enterprise Sales - Strategic Accounts at Phrase driving global business opportunities
9 年Well written Hun! It's really interesting too when meeting clients who have come over from Korea, Japan or China, each has to be approached in a different manner! It's always worth doing a bit of research as due diligence when planning for a meeting with someone or a team from outside the country you work in.
LinkedIn Top Voice · I am the Executive Coach of CEOs, Leaders, and Top Executives who are 40+. I empower them to reinvent and upskill for success, teaching them how to do it. If you are 40+, I will change your life.
9 年Hi Suzanne Davison. Great post! I love it and I felt totally identified with it. And I can tell you in a very "Dutch" way (since I'm leaving in the Netherlands) my opinion about it. If you want to succeed, you definitively need to adapt to the country and to the local traditions. I'm from Buenos Aires, Argentina and lived all my life there. Now I'm almost 3 years in Amsterdam and I'm became super punctual (so for a meeting at 9am I'm there at 8:50am), I give 3 kisses instead of 1, I eat sandwiches (broodjes) EVERY SINGLE DAY, I am more brutally honest and direct of what I've ever been, I started enjoying more the "life-work" balance and not feeling so guilty of not being a workaholic, I'm not intimidated at all to discuss with men and women that are MUCH taller than my 1.75 meters, I enjoy "borrel", I like to have a King and specially a Queen that was also born in Argentina and I even don't feel so much cold in winter :) In short. If you are an expat, you should embrace learning and accepting new things. This will not only help you on your professional career but mainly on your personal life. To conclude: You will always carry with yourself all your past, traditions and learnings. If you can ON TOP OF THIS learn new traditions, behaviors, and conducts, you can really make the difference and people would appreciate that. It's like doing a "cherry picking" of the best of two (or more) worlds.