Your wish is my command
Miriam Palà
Driving Loyalty (and Profitability) for luxury & premium brands by making CX their key differentiator
I’m super excited to share the newest episode of Walking in Their Shoes.
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Why should you watch or listen?
As promised, in this episode, I took your questions and stories and turned them into actionable advice to improve your business’ Customer Experience.
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??? Catch the full episode on YouTube, Apple Podcast?and?Spotify
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Collecting voice of customer feedback can be quite tricky. In this episode, you'll learn how to get and use customer feedback in ways that really work and apply new methods that make sure you're always in the know about what your customers think and need.
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We'll also talk about personalizing customer experiences. You'll hear how one business boosted their revenues and customer satisfaction by letting customers create their perfect service and how you can do this in yours without spending too much.
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Understanding what your customers want or handling difficult customers are tough jobs, so in this episode I’m sharing easy ways to figure out exactly what they need and simple yet effective ways to deal with complaints so you can turn any unsatisfied customer into a brand ambassador.
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Lastly, we'll talk about creating a customer-centric culture. It can be hard to start this transformation if you don’t have your team onboard so, in this episode, I’ll share tips on how to get everyone excited and involved in making your customers the center of your efforts.
How Can I Help Your Business Thrive? ??
Reach out?here?or send me an email to?[email protected]
Thank you so such for being part of this podcast family. Your questions and stories make this show possible. Keep them coming!
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Stay curious and keep growing!