Your VoIP Questions Answered!

Join us over the next 15 days as we show you the answers many of our clients have asked about VoIP and give you a better understanding of hosted telephony

The coronavirus pandemic has forced more and more businesses to look towards remote working solutions or solutions that will flex with their new way of working.

As well as mobiles devices, hosted telephony is another modern business communication that is fast gaining traction amongst those businesses looking to adopt a new normal. Since the lockdown, our sales teams have been inundated with questions from businesses wanting to know more about hosted VoIP so we’ve collated some of the most common VoIP questions and answered them for you.

Do VoIP calls keep dropping?

There’s no doubt that some businesses probably adopted this technology too early, at a time when their broadband infrastructure wasn’t prepared for it.

With the PSTN Switch Off coming up, the infrastructure is more prepared to handle VoIP which is why network providers are encouraging customers to adopt it.

Historically, when someone made a call using an ISDN line, that call was allocated a certain amount of bandwidth, usually around 64KB per second. However, with hosted VoIP, it allocates 100KB per second to your calls ensuring that the call quality is better – this is known as HD Call Quality which is better than the traditional CODEC used by ISDN or PSTN Telephony.

What’s more, with our solutions your hosted voice and your broadband will be segregated so that it can support your VoIP calls and ensure they’re better quality than what you’d receive with an ISDN line.

What has been your experience of VoIP?