Your Top Priorities in 2025

As we enter the new year, many of our members have shared some of their goals for this year with us:

For those who run centers these include:

- reducing staff turnover

- increasing CX

- increasing EE (Employee Engagement)

- improving performance

- generating more revenue / less cost for the center

- attracting high-quality staff

- Certification for the center and key roles

...plus for the BPO sector - winning more customers / expanding brand awareness

For those who sell tech products these include:

- increasing brand awareness

- showcasing solutions to more decision-makers

- getting international recognition

- participating in major events

If one or more of the above are on your plan for 2025 let us share with you one of the best ways to achieve ALL the above based on your industry role! ... It's by participating in the most prestigious and challenging contact center / CX awards out there - the 20th annual Global Top Ranking Performers Awards www.ContactCenterWorld.com/GTRP

Through the awards, you get to benchmark and listen to other contact center / cx leaders on what and how they have enhanced their business. You meet them, forge friendships and walk away with hundreds of ideas to help you with employee engagement, performance, tech, CX, strategies and much more.

Investing in YOU and your knowledge as well as a way to earn recognition for you and the team and company is the buzz for 2025 as everyone is looking for smarter solutions to do more for less.

It's not just about an award but a journey to greatness - and yes we CERTIFY contact centers as WORLD CLASS and Leaders along the way too! PLUS - We do things VERY differently than other companies who allow sponsors to win awards, don't tell you why you won or lost, hide processes and even tell you who the judges are allowing some entrants to manipulate them - so many bad things happening in some awards!.

For 20 years we have run the awards program that many say screams INTEGRITY, PRESTIGE, FAIRNESS, TRANSPARENCY, IDEAS

So, to all our members out there, if you have plans that are on the list at the top of this message, consider a different approach to achieving the results you want.

Sometimes, the solution is closer than you think check out www.ContactCenterWorld.com/GTRP and watch some of the videos on the page from Governments, Banks, Mobile Companies, BPO's, Travel Companies and more - why they compete to win one of these awards? - it's about learning new ideas and innovations, benchmarking our performance, networking, oh, and winning an award (often last thing mentioned)! Find out more www.ContactCenterWorld.com/GTRP