Your Surgonian Guide to Wellness

Wellness is the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes, to ensure you’re not just surviving, but thriving day to day. Employee wellness is imperative to job success and influences your Customer Support Agent’s service delivery. A healthy workforce also promotes a decrease in absenteeism. This is beneficial as employee's performance and productivity levels will naturally increase.

At Surgo we acknowledge the stresses of the BPO industry and the affect thereof on our employees. We have built a company culture and workspace that values wellness and individuality. There is no guideline to achieving wellness within a workforce, each employee’s well-being is subjective to their mindset and circumstances. But, these few Surgonian lifestyle tips will help achieve a healthier, and more enthusiastically productive workforce.

Get A Mat and Move Around!

Yoga; a spiritual, mental and physical practice that has been around for generations. With time, studies have proven a number of health benefits such as improved posture, increased blood flow, better lung functionality and even a confidence boost due to the exploration of movement with the body. Yoga does more than burn calories and strengthen muscles, it is a workout which involves both body and mind. (Times, 2018)

Live and let live. Go vegan!

Veganism is often mistaken as a privileged and expensive lifestyle. However, a new study suggests; vegans spend on average 40% less on foods than omnivores, and the health benefits are endless. (Living, Vegan Food &, 2020) Some of the most affordable foods on the planet are vegan,?including rice, beans, legumes, pasta, and all kinds of fruits and veggies. The volume of wellness benefits in implementing a vegan diet to one’s lifestyle including lower risks of heart disease, diabetes and diverticular disease – a healthy body is a healthy mind.

Take a break

Employee productivity, mental well-being and overall work performance begin to suffer when they are overworked, this theme of exhaustion trickles down and is felt by the customer during service delivery... Recent studies suggest taking adequate breaks from work are essential in helping employees de-stress and re-charge for the rest of the workday. Regular breaks can also help improve overall job satisfaction (Forbes, 2018)

Building and influencing a company culture is no easy task, especially when your employees all work remotely. Surgo has found pairing online campaigns with employee engagement to have proven successful. Employee engagement has emerged as a critical driver of any business’s success in today's competitive marketplace. High levels of engagement promote retention of talent, foster customer loyalty and improve organizational performance and stakeholder value. In a thriving pandemic, employees are flocking to social media. Building online campaigns around the theme of wellness using social media for your employees to engage in is a great tool for brand positioning. Surgo has found user generated content (UGC) campaigns like this not only empowers organizations to reach consumers in a fundamentally new way but also allows

your business culture to ignite on a global stage. With the right approach and strategy, brands can engage customers with an unprecedented sense of authenticity.