Is your IT spend an investment or an expense?

Is your IT spend an investment or an expense?

Before you can measure success you must first identify what it is you are measuring. In this guide, we offer a general list as a starting point covering 7 major KPIs to consider. This is by no means an exhaustive list; there will be many KPIs which are specific to your business or industry. Similarly, we don't necessarily use all of these with every client. We work with each client individually to?gain insight?and understand the KPIs needed to provide effective reporting to facilitate strategic planning.?

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The short guide covers the basics of the following?

  • Budgeted spend vs actual spend
  • On-time delivery of projects
  • Service levels / Average time to resolve a problem
  • Uptime vs planned and unplanned downtime
  • Recovery Point/Time Objectives
  • Mean time between failures
  • Mean time to recovery

Download the full guide?here. It downloads instantly! No signup is required.

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