Your SF AMS Questions Answered

Welcome everyone! I'm excited to carry on (please refer to earlier blogs here ) this conversation series focusing on the dynamic world of AMS for SuccessFactors. This is designed for both new and experienced SF professionals to gain valuable insights from a consultant's perspective on daily tasks, strategic planning, and exciting SF innovations within the AMS environment.

The realm of Human Capital Management (HCM) technology is constantly evolving, and SuccessFactors (SF) sits at the forefront. But have you considered the exciting opportunities within the SuccessFactors Application Managed Services (AMS) role?

An SF AMS consultant goes beyond basic implementation. You'll become a trusted advisor, partnering with clients to optimize their SF environment and drive strategic HR initiatives. The AMS world offers a dynamic blend of technical expertise, strategic thinking, and client collaboration. It's the perfect springboard to propel your career in HCM.

Intrigued much? The following questions delve deeper into the day-to-day world of an SF AMS consultant, equipping you with the knowledge to leverage this role for continuous learning and professional growth. Get ready to unlock the full potential of both SF and your career path!

Q1) What is AMS?

AMS stands for Application Managed Services. In simpler terms, it's when an expert team, like ours here at Accenture, takes care of the day-to-day management of clients SuccessFactors instance. We handle tasks like system administration, user provisioning, security updates, and ongoing support, freeing clients and their team to focus on strategic initiatives.

Q2) I'm new to SF. How can I learn best in an AMS environment?

AMS offers a fantastic learning opportunity! We provide comprehensive documentation, access to training resources, and most importantly, dedicated support professionals. Don't hesitate to ask questions, attend trainings, and actively participate in knowledge-sharing sessions. Your AMS project team and we are here to guide you every step of the way.

Q3) What's the difference between implementation and support in SF from an AMS perspective?

Implementation focuses on configuring and setting up your SF instance to meet your specific needs. Once that's done, AMS takes over the ongoing management. We ensure your system runs smoothly, provide ongoing support to your users, and keep it up-to-date with the latest features. Think of it as building a house and then having a dedicated team to maintain it.

Q4) Are there any challenges to be aware of with AMS?

While the benefits outweigh the challenges, open communication is key.

? Clear expectations: Define your needs upfront to ensure the AMS team understands your priorities.

? Adapting to a new model: Transitioning from managing SF in-house to using an AMS provider takes some adjustment.

? Change management: New features and updates might require user training and change management within your organization.

Q5) What does a typical day look like for an SF AMS consultant?

Our days are a blend of tactical and strategic tasks. We handle routine maintenance like user provisioning and security updates, but also delve into proactive analysis, identifying optimization opportunities and potential roadblocks. Additionally, we stay updated on the latest SF innovations and translate them into actionable insights for your specific needs.

Q6) How can an AMS consultant help in achieving strategic goals with SF?

We must strive to go beyond basic system upkeep. Partner with your clients? to understand their strategic business objectives and identify how SF can support them. This might involve implementing new modules or revamping existing ones for enhanced efficiency. We act as an extension of client team, guiding them through the process.

Q7) What are some of the biggest innovations happening in SF that AMS consultants can help us leverage?

The SF landscape is constantly evolving! AMS consultants should try and stay ahead of the curve, keeping yourself informed about new features like Report stories, latest innovations in Joule, Workzone, IAS/IPS framework and many more. Help clients assess the potential impact of these innovations and develop a roadmap for implementation.

Q8) For junior members, how can working within an AMS team accelerate our learning and growth in SF?

AMS offers a fantastic learning environment! You'll gain hands-on experience with various SF modules, working alongside seasoned consultants. We encourage knowledge sharing through regular training sessions (Webinars, TECHED - live and recorded sessions, regular trainings in SF through your organization, learning boards, Blogs like these ) and mentoring programs . You'll be exposed to diverse client needs, fostering a well-rounded understanding of SF functionalities.

Q9) Beyond daily tasks, what strategic value do AMS consultants offer?

We go beyond the technical! Here's how:

?Process Improvement: Identify areas for streamlining client workflows and optimizing their SF instance.

?Change Management: Support clients through change initiatives like system upgrades or new module implementations.

?Strategic Guidance: Advise on best practices, future-proof solutions, and leveraging SF innovations to achieve business goals.

Q10) As a consultant, how do you stay updated on the latest SF innovations?

Continuous learning is key! We utilize various resources:

?SAP SuccessFactors Learning Hub: Access training modules, certifications, and product updates.

• Explore SAP SuccessFactors HCM Suite | SAP Partner Portal
• SAP SuccessFactors HCM | SAP Community

?Internal Learning opportunities within your organization

?Collaboration: Learn from our team, share knowledge, and discuss industry trends with fellow consultants.

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