Your Secret Weapon in a Largely Self-Serve World
Micah Solomon - Customer Service Consultant
![Micah Solomon - Customer Service Consultant]()
Micah Solomon - Customer Service Consultant
Customer Service Consultant, Speaker, Trainer, Author, Forbes Senior Contributor || Customer Experience (CX)
With self-service reducing the remaining human-on-human touchpoints in #CX and customer service, it’s essential to shine in those remaining moments with your customers, filling them with warmth, personality, and anticipatory behaviors.
– Micah Solomon - Customer Service Consultant , customer service consultant, trainer, eLearning creator. (that's me!) Learn more at micahsolomon.com ? 484-343-5881 ? [email protected]
Chief Experience Officer at billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger
2 年Micah, I didn't just emoji ?? like your article. And I didn't just emoji ?love it. I emoji ?? celebrated your article. See? I'm a quick study with you as my mentor. ?? QUI QUOTES??: Customers don't go to B2B or B2C companies. They engage companies that are H2H. Human to Human. One to One. Heart to Heart. Customers don't care how big your company is. They care about how big you care about them. So CARE BIG. The more emotional the connections, the more memorable the experiences, the more loyal the customers. And loyal customers will return again and again, raving to others along the way. Thank you, sir, for sharing and "collaborating" with me. I very much appreciate you. As you are always, be GREAT out there!
Realtor Associate @ Next Trend Realty LLC | HAR REALTOR, IRS Tax Preparer
2 年Thanks for Sharing.