Is Your RPA Vendor Falling Short? Here’s Why Qualesce Can Be Your Trusted Partner for Success.

In today’s fast-paced business landscape, automation has become a crucial pillar in driving operational efficiency, reducing costs, and improving overall performance. Robotic Process Automation (RPA) has gained widespread adoption, promising to streamline workflows, minimize human errors, and boost productivity. However, many organizations find themselves struggling with their RPA vendors, facing frustrations that overshadow the benefits of automation.

If you’ve been feeling tied down by your current RPA vendor, here are some common challenges you might be facing:

1. Not Seeing Value

You were promised significant value when you embarked on your RPA journey, but over time, the actual results seem to fall short of expectations. The impact on productivity and efficiency isn’t as clear as anticipated, and the return on investment (ROI) is lackluster. Many vendors oversell the benefits of their automation solutions but fail to deliver in practice.

Example: Imagine implementing an RPA solution to automate your invoicing process. Initially, you expected a 50% reduction in manual effort and a quicker turnaround time, but instead, the solution only marginally reduces workload and doesn't integrate well with your existing systems, leaving you with more manual checks than before.

2. Lack of Support for Ongoing Changes

Your business is constantly evolving, and with it, your automation needs change. However, your RPA vendor may not be able to keep pace. Whether it's responding slowly to change requests, lacking the flexibility to accommodate new business processes, or failing to integrate with other systems, a lack of ongoing support can stall your automation efforts. You need a partner who understands the dynamic nature of your business and is willing to work with you as you scale and adapt.

Example: You decide to introduce a new CRM tool, and now your RPA bots need to interact with it. However, your current vendor takes weeks to respond to this integration request, delaying your ability to fully utilize the new tool and leaving your automation workflows hanging in the balance.

3. Skyrocketing Costs for Change Requests

Have you found that every time you request a change, your vendor hits you with exorbitant costs? Change requests are a natural part of any project as your needs evolve, but when the cost of these requests starts to exceed the original project cost, it becomes unsustainable. This puts a strain on your budget and creates friction between you and your vendor, as every small adjustment turns into a major expense.

Example: After the initial implementation, you need to adjust your automation bots to accommodate a new compliance regulation. However, your RPA vendor quotes you a cost that is nearly as high as the original project cost, making it hard for you to justify the change.

4. Feeling Like Just Another Client

One of the most frustrating aspects of working with a large RPA vendor is the impersonal nature of the relationship. You often feel like just another client, with generic solutions being pushed onto your business without a deep understanding of your unique needs. You deserve a partner who takes the time to understand your specific challenges and is committed to working alongside you for the long term.

Example: Your vendor provides a “one-size-fits-all” automation solution without taking the time to understand that your business has a specific way of processing customer orders, leading to inefficiencies and poor performance of the automation tools.

The Solution? Qualesce Is Here for You!

At Qualesce, we recognize these common pain points and have built our RPA services around addressing them. Here’s how we stand apart from the competition:

1. Delivering Real, Measurable Value

Our approach focuses on delivering tangible results. From the initial stages of automation through to long-term support, we ensure that our solutions align with your business goals. We take the time to analyze your processes and create custom automations that lead to improved productivity, reduced costs, and clear ROI.

Example: After analyzing your specific workflow for handling invoices, we build an RPA solution that not only reduces manual effort by 70% but also reduces invoice processing time by 50%, with measurable improvements in accuracy and customer satisfaction.

2. Ongoing, Flexible Support

We understand that your business is not static. That’s why we provide continuous support, ensuring your RPA systems adapt to changes in your processes, technologies, and goals. We’re with you every step of the way, ready to make adjustments when you need them, without compromising the efficiency of your operations.

Example: When your business introduces a new HR system, Qualesce ensures that the existing automation bots are quickly adjusted to accommodate the change, with minimal downtime and no extra hassle for your team.

3. Transparent and Reasonable Costs

At Qualesce, we believe in transparent pricing. Change requests are part of the journey, and we work closely with you to ensure that they are handled efficiently and affordably. You won’t be blindsided by unexpected costs, and our flexible pricing models ensure you get the best value for your investment.

Example: Rather than charging exorbitant fees for small adjustments, we offer a transparent, tiered pricing model, so you know exactly what to expect when you request a change, whether it’s adding new functionality or tweaking an existing automation process.

4. A True Partnership

We pride ourselves on building strong, collaborative relationships with our clients. We don’t view you as just another customer—we see ourselves as an extension of your team. Our goal is to understand your unique needs and provide the solutions that help you achieve lasting success. When you work with Qualesce, you get a partner who is committed to your success journey.

Example: When you partner with Qualesce, we don’t just implement a solution and walk away. We check in regularly, making sure the automation is still aligned with your business goals, helping with optimizations, and planning for future scalability.

Let’s Work Together for Your Success

If you’re tired of dealing with an RPA vendor that isn’t delivering value, isn’t supporting your ongoing needs, and is charging you more than your project is worth, it’s time to make a change. Qualesce is here to work alongside you, understand your business, and support you in every aspect of your automation journey.

Ready to switch to a partner who truly cares about your success? Contact Qualesce today and let’s explore how we can help you achieve your automation goals.