Your PBX could be killing your business
Keith Priddle
Senior Software Engineer | Solution Architect | Cloud & Financial Services Specialist | Java Engineer
Call us today on +44 20 3887 2169 or email [email protected]
8 Signs Your Legacy PBX Is Putting Your Business at Risk
1. Your business has suffered from a recent unforeseen event such as a transit strike or natural disaster, and employees could not communicate from outside of the office.
2. Your employees and customers are experiencing chronically poor audio quality.
3. You have difficulty adding new capabilities such as mobility.
4. You face considerable challenges extending communications services to new locations and countries.
5. Remote workers or telecommuters can’t access full communications services and capabilities.
6. You have to continually update your server environment to keep your PBX system current.
7. Your key infrastructure components are no longer supported by OEMs, forcing you to buy new alternatives.
8. Your staffing costs to manage legacy communications run high.
8 Questions to Ask When Assessing Cloud Communication Providers
Cloud communications clearly offer superior advantages over traditional PBX. But not all cloud communications providers are alike. It’s essential to look beyond features and functionality. Here are eight topics to ask a cloud communications vendor about.
1. Security and compliance: Do they offer third-party validated compliance with standards such as PCI-DSS, FISMA, HIPAA? How do they secure communications?
2. Global coverage: Where are their data centers located and do they provide geographic redundancy? In which countries do they provide international local, toll-free, and local number porting services? When employees travel internationally, how are calls routed to ensure optimum quality and lowest lag time?
3. Reliability: Can they offer a service level agreement (SLA) for a minimum of 99.99% uptime with financial backing?
4. Call quality: Can they guarantee a minimum call quality of 3.0 MOS (mean option score) over the public Internet or over MPLS?
5. Deployment: What is their average time to deployment?
6. End-to-end communications: Do they offer the full breadth of capabilities you need across phones, contact center, unified communications, conferencing and mobility?
7. Application integration: Do they offer out-of-the-box integrations with CRM and other business productivity tools?
8. Analytics: Do they offer more than just Call Detail Records? Do their analytics tools include interactive dashboards?