Is Your Omnichannel Strategy Delivering Maximum Performance?
The Evolution of Retail: Are You Keeping Up? ??
Retail leaders know that success in 2025 depends on delivering seamless, omnichannel, high-value customer experiences. But how do appointments and in-store events contribute to real business performance?
At Booxi, we analyzed the industry and our clients' data globally to create the?Booxi Voice of Appointment Report.?This must-read report is for retailers who want to turn their?services and events strategies into powerful growth levers.
What You’ll Learn
?? A Vertical-Specific Breakdown: How do luxury, beauty, and eyewear brands leverage appointments differently? Find out which sectors see the biggest impact on conversion, retention, and revenue growth.
?? The Role of Appointments & Events in Customer Engagement: they are more than just services—they are strategic tools. Learn how top retailers:
- Maximize in-store traffic through curated experiences.
- Improve staff efficiency with optimized scheduling.
- Drive higher sales by creating personalized shopping journeys.
?? How to Benchmark Your Strategy: Where does your brand stand? The Voice of Appointment report provides key performance benchmarks per industry, helping you compare your results to leaders in your sector.
Key Data You Can’t Ignore
??Peak booking hours vary by industry:
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- Beauty & cosmetics: Most bookings occur at?midday and early afternoon, which aligns with lunch breaks and flexible schedules. Personalized services represent about 30% of total sales.
- Optical: Back-to-school season in August and early January drive the most traffic.
- Luxury: 176 minutes - the average length of a luxury appointment, dedicated to an ultra-personalized experience.
- Fashion & Jewelry: September and December are the most strategic months for appointments.
- Sports: The average shopping basket can be multiplied by 3 to 4 after a personalized appointment.
- Department stores: The low no-show rate of?2.14%?is proof of a strong relationship of trust and personalized premium service.
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Stay ahead of the competition and learn how to unlock the full potential of your omnichannel strategy, turning your flagships into a long-lasting experiential space.