Your New IT Help Desk

As your company grows, so do the demands on your IT solutions. As a business owner, you will eventually reach a point where you must make a decision.

I call this the Technology Pivot

The decision you need to make is will you "Pivot" towards a full in-house IT solution with dedicated support staff, or will you "Pivot" to using a partner like Dominion Voice and Data.

Business Owners reach the Technology Pivot when you can longer just have the smartest person in your office manage all your IT infrastructure, many of you might be at this point now.

I want to share with you the story of a family physician that recently found themselves at the Technology Pivot, a company that chose to trust Dominion Voice and Data with their IT needs.

A Growing List

With growth comes more for you to maintain. That is one of the challenges business owners face. Just because you have done something a certain way the entire time you have owned your business does not mean you should keep doing things the same way going forward.

The best example with this is managing your IT systems. Think back to when you first started out. You probably had a computer, cell phone, maybe a personal tablet. Your list of IT hardware and software was probably pretty small, and easy for you and your team to manage.

But this list slowly began to grow as you grew:

-         New copiers and fax machines

-         New business phone system

-         Server for data storage

-         An entire closet dedicated to housing your network

-         Administering user accounts for Microsoft products or other specialized applications

-         Wi-Fi access point for public and private networks

With all these items, it now becomes very difficult to imagine doing this all by yourself. That is exactly where the family practice from our example found themselves before reaching out to us. Let’s look at their decision making process

Keep it in house?

Once the business owner of the family practice realized they had an issue and needed some help managing their IT, they first thought about keeping it in house. These were some of their initial reasons

-         It will be easy for me to manage and control

-         I won’t have to wait on hold, my support person will always be there

-         It will probably be cheaper

But the longer he thought, the more he realized how wrong he was:

-         It will be easy for me to manage and control

o  Will I really be able to hire someone who is as capable as the technicians from a proven IT support company? All my systems today are now cloud based, meaning a remote tech can work much faster and better than someone here on site.

-         I won’t have to wait on hold, my support person will always be there

o  Is it really possible to expect one person to be on call 24x7x365. What will I do if they are on vacation and something goes wrong. And, the team from Dominion Voice and Data has a local support staff on call 24x7x365. That means no calling a call center overseas, I get a local tech on the line within seconds.

-         It will probably be cheaper

o  Actually, the rates from Dominion Voice and Data are extremely reasonable. Especially compared to the cost of bringing on a new dedicated IT associate. I wouldn’t need to worry about adding someone to our payroll and healthcare plan.

After thinking through these questions and answers, the family practice owner decided to go with the trusted team at Dominion Voice and Data.

IT Peace of Mind

So what all comes with the service and support of managed services provided by Dominion Voice and Data? This was a great question asked by the family practice owner.

First off, the items are flexible to your needs, and you only have to select the ones you want. The full list included:

-         Help desk support

-         Firewall monitoring

-         Network device management

-         Mobile device management

-         Wi-Fi access point management

-         Phone system support and service

-         Cloud services administration

-         Carrier service support

-         And more

The team at Dominion Voice and Data worked directly with the family practice owner to build a great plan that covered their needs at a low monthly cost.

I encourage you to reach out to the team at Dominion Voice and Data if you find yourself at this "Technology Pivot"

www.dominionvoiceanddata.com