Your journey with D365 Business Central

Growing businesses face multiple challenges such as scaling operations, integrating systems, enhancing customer interactions, and making key data-driven decisions, to name but a few. In hindsight, those are probably good problems to have, especially against the backdrop of a vision and mission that tends to drive that desire to become more competitive.

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But as a company evolves, so too do the software and process requirements to complement those changes and deliver the goods, aka, that healthy return on investment.

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During this phase, many grapple with problems like siloed systems, duplicate data, manual processes, and of course, insufficient reporting. All of which is a clear indication that you're outgrowing your current ERP solution.

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Here at Braintree, as an Account Manager specializing in Business Applications, I’ve had the privilege of guiding numerous businesses through this exact digital transformation journey with Microsoft Dynamics 365 - Business Central. Where we’re able to address real-world problems with tangible solutions and provide a single pane of glass through which you can view and manage your entire organisation.

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From robust financial capabilities and scalable customization to advanced warehouse management, Microsoft Dynamics 365 - Business Central is more than just an ERP. It’s an end-to-end business solution that’s flexible, integrative, and designed for growth.

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But I suppose the real question is, why is having an Account Manager pivotal throughout this journey?

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Facilitating the Sales Cycle

Point blank – Account Managers don’t just sell a product; they sell a solution. They understand your pain points, your needs, frustrations, and dreams, and guide you through the product demonstration as it’s important for customers to conceptually grasp the benefits of Business Central, and visualize, for themselves, fewer downtimes, less integration, and increased output. It’s a tailored solution, not a one-size-fits-all package. And through the scoping session, we help you architecture a product that speaks to your specific business needs, which naturally sets the foundation for a successful ERP implementation.

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Building and Nurturing Relationships

Trust me, it’s not a heist, neither is it a smash-an-grab, because as an Account Manager you serve as the point of contact and trusted advisor for the foreseeable future. From pre-sales to post-implementation, we’re there to answer questions, address concerns, and ensure you’re reaping the full benefits of the intended solution. We are committed to your satisfaction and work to build a long-term relationship that contributes to your business’s growth and ideal of success.

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Training and Support?

No matter how powerful an ERP platform is, the fact of the matter is that it’s only as good as its users’ understanding of it. As an Account Manager, our role is to ensure that users are well-versed with the functionality of Microsoft Dynamics 365 - Business Central for their specific deliverables. And alongside functional consultants, we facilitate training sessions and make sure that the client receives timely support, as well as handholding throughout the transitional period, as we foster a smooth passage to the new system.

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The Feedback Loop

We all want nice things, and that’s true for ERP software as well. Apart from the base product, Account Managers serve as the link between your business and the product development team. They are the voice of the customer within the organization, the advocates, capturing and measuring feedback, learning from it, and thereafter channelling those ideas to enhance and tailor the product to your specific needs.

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Driving Customer Success

An Account Manager’s role doesn't just end with a successful ERP implementation, that would be premature. We identify opportunities to offer additional products or services that might benefit your business, whilst also ensuring client retention and loyalty by regularly checking in with you and reminding you about the renewal of your subscription or service contract.

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Ultimately, the journey with Microsoft Dynamics 365 - Business Central is not a transaction but a partnership. As Account Managers, we are dedicated to guiding you throughout this journey, fostering a successful implementation, and looking toward the future and beyond. Let's work together to ensure your business isn’t just surviving in the digital age, but rather, thriving!

It’s time to take your business on the success journey with Braintree and Microsoft Dynamics 365 - Business Central. Reach out to me today and let’s discuss how we can unlock your business's potential together.