Is your ERP up to date?
A few years ago I worked in a retail business that had a bespoke ERP installed many, many years earlier. It possessed a single point of failure through an external vendor and there was no sustainable support or upgrades. The system was a series of workarounds. BUT - the problem became accentuated when looking at new, contemporary solutions.
They required a significant capital and change management investment that they hadn't planned for.
How do you know if your SME ERP is still cutting the mustard? What are some of the signs?
Check in with your teams, understand their frustrations and act. They will know the pain points and the areas that keep them awake at night.
If now is not the right time to invest in systems, it may get a lot more expensive later as the business grows. Be prepared for the cost and change required.
Director, Inline Partners (CFO, Accounting & Bookkeeping) ?? Business Finance Mentor, The Confidence Creator Program ?? Helping business owners take control of their finances??
3 年So true Mike Worner !
Guiding organisations to be their best | Strategy execution | Organisation design | Change architect | Culture by design
3 年Great challenge, Mike. It's hard to imagine how businesses nursing technology-locked legacy systems expect to be able to offer customers the sorts of user digital functionality and experiences that the disruptors offer customers on day 1. The founder and chairman of a very large retailer is repeatedly on record poo-pooing the poor return from their online strategy. Experiencing their shambolic website - underpinned by a green screen terminal ERP system - reveals that the failing doesn't lie with consumer expectations...