Is your DND enabled and does it work ? Are your free from disturbance from your service provider?
(Phani Sumana) Sravanthi Medepalli - UNLOCKS your POTENTIAL
Helping people unlock their Potential to reach Zenith????Top Icons & Notable Personalities of India 2024??Life & Career Coach?? Top Mentoring Voice ?? TEDx Speaker?? NLP ??Mental Health Advocate??Catalyst??HerMoneyTalks
For the past several days, I have been receiving calls continuously from #axisbank everyday during morning hours
Being a Platinum privilege customer ??, I am to be kept updated about the various offers, schemes, etc.,
Good intention!!
It’s certainly for the customers too to appreciate the excellent services provided and so to decide if they wish to continue with the same bank, or mobile operator, etc., etc., ??
This is then a mutual benefit ??
At the same time, incase I attend the call, what I listen is not the voice of a Person but disturbance or a caller tune...
and yes there are “sometimes” when we get to listen to a Person speaking on behalf of the bank / service provider....
?? Do you think we provide good service by keeping our customers waiting?
?? Do you really think you are providing better service this way?
As per research, customer satisfaction or dissatisfaction is related to these waiting times, here is what it says!!
?? Customers who have to wait longer than expected are 18% less satisfied with their overall experience
?? 27.6% said 1 minute?
?? 32.3% – about one-third of respondents said they were not willing to wait at all
?? only 4.1% said they’d wait as long it took.
领英推荐
4 Ideas to Reduce Customer Service Wait Times
?? Assess and improve your queue management strategy
?? Implement digital queuing software
?? Keep the rules of queuing fair and consistent
?? Establish Multiple Queuing Channels depending on your customer count
?? Inform customers of the duration of their wait
?? Book Branch Appointments for Personalised Service
Customers don't want to speak to IVR or listen to a robotic voice.... ?? ??
?? Imagine the case of senior citizens, how annoying these things are ?
??Do we really need to waste their energy this way ?
As Jeanne Bliss says - Would You do it to Your Mother ?